Deputy Head Reception & Reservation (100% | m/f/d)

About the job

Deputy Head Reception & Reservation (m/f/d | 100%)

Starting immediately or by arrangement

We are looking for people with passion. For their profession, for the team and our guests. As an innovative and successful company, we offer attractive employment conditions in one of the most beautiful resorts in Eastern Switzerland. We owe our success to our approximately 270 friendly and motivated employees with great team spirit.

These are your tasks

• You lead the reception & reservation team of 8-10 employees in the absence of the Head of Reception.
• You lead, support and motivate the front office team in the absence of the Head of Reception.
• You personally and telephonically look after our guests and recognise their individual wishes and needs.
• You are the warm and courteous contact person at the reception – check-ins and check-outs.
• You are responsible for the professional handling of reservations, guest correspondence and administrative tasks.
• You handle guest feedback and complaints in a solution-oriented manner.
• You ensure a smooth operation at the reception and guarantee a warm guest service.
• You carry out further tasks – vouchers, kiosk and table reservations.
• You continuously optimise existing processes and contribute your own ideas for improvement.
• You ensure a correct daily and monthly closing as well as billing.
• You support the hotel management in implementing revenue management in close cooperation with the revenue partner hotel partner and are responsible for the revenue sub-area yield management (operational price control).

What we wish from you

• You have training in the hotel or tourism sector or comparable professional experience at a 4* hotel reception.
• You love guest contact, are communicative and always remain charming.
• You have a high service awareness and are always ready to go the extra mile for our guests.
• You know the region or are willing to acquire this knowledge independently.
• You are reliable, extremely conscientious and enjoy working independently as well as in a team.
• You speak German and English – additional languages are a plus.
• You are IT-savvy and familiar with the most common hotel systems (Opera Cloud, Aleno, common office programmes).

What we offer you

• Family-friendly: We offer you 5 weeks of holiday and the possibility of part-time work.
• Catering: Our kitchen conjures up fresh, healthy and subsidised meals for our employees as well.
• Health: To stay fit and healthy, our employees use the bathing and fitness area free of charge.
• Support: We promote your professional development through a cost contribution to further training.
• Discounts: You benefit from discounts in our hotel, in the region as well as with partner companies of the ERFA group and the Private Selection Hotels.
• Additional benefits: Weekend allowances and free parking.