Claims Performance Manager Motor Vehicles (m/f/d) 80 - 100%

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we continue to develop!

Are you fascinated by how claims processes in the motor vehicles sector can be purposefully developed further with data? Would you like to derive concrete measures from analyses that measurably improve claims costs, efficiency, and customer satisfaction?

In our Claims Performance and Analytics area within Claims Management, you are responsible for performance control of our largest line in the claims sector. You work at the interface between claims handling, underwriting, actuarial, and analytics, thereby supporting the continuous development of claims handling as well as the strategic goals of Zurich Switzerland.

Do you have the ability to classify complex data understandably and derive clear, actionable recommendations from it? Do you appreciate collaboration with different specialist departments and want to contribute your insights up to the claims division management? Then this is your next career opportunity.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as Claims Performance Manager MV.

What you do

• You are responsible for performance control in the motor vehicles area: you develop and monitor KPIs, analyse deviations, and derive concrete measures regarding claims costs, efficiency, leakage, and customer satisfaction.
• You independently analyse large data sets - from data preparation to interpretation - using SQL as well as Python or PySpark and continuously develop data-based analytical approaches.
• You accompany the annual planning and control process for your line and monitor the implementation of the agreed operational and financial measures throughout the year.
• You create meaningful reports for internal stakeholders and Group Claims, represent the underlying figures, and ensure the necessary governance.
• You are a sparring partner for the line managers and work closely with claims handling, underwriting, actuarial, and analytics to effectively connect specialist departments, data, and control requirements.

What you bring

• You have a university degree in business, statistics, data science, (business) mathematics, or a comparable field.
• You bring several years of experience in non-life insurance, ideally in claims or performance environments, for example in motor vehicles, property, or liability.
• You work confidently with SQL and Python, ideally also with PySpark, and have experience with large data sets as well as reporting tools such as Power BI.
• You can classify complex analyses understandably, formulate clear and actionable recommendations, and represent these convincingly to management.
• You work independently, structured, and solution-oriented, actively driving topics forward.
• You communicate fluently in German and English.

Your contact

Senior Talent Acquisition Consultant: Bernd Makasy (+41 44 628 42 14)

Additional information

Part-time or full-time: 80 - 100%

Work location: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application - even without a cover letter.
You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting development opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity, and team orientation. 

At Zurich, we foster a culture of diversity and inclusion. Our goals and values are designed to protect our employees, promote trust, and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. Our talent acquisition and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruiters

Zurich does not accept unsolicited applications from recruiters for this position. Recruiters are therefore kindly requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications as well as any fees and thank you for your understanding.