Field System Engineer

About the job

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States, and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we combine scientific excellence with qualified service and industrial know-how.
DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.

Sounds exciting? Click  here to get to know the DECTRIS organization.


Your Tasks

• You take ownership of complex detector systems in the field and in the lab, troubleshoot across layers, and are not afraid to dig into the challenging world of troubleshooting, legacy setups, or half-broken systems
• You actively contribute to improving how DECTRIS supports its customers
• You enjoy taking things apart, fixing what others can't, and turning unknown problems into working solutions
• Provide advanced technical support for DECTRIS detector systems (remote and on-site)
• Analyze, debug, and fix complex software and hardware issues
• Commission detector systems and provide integration support
• Perform diagnostics and repairs at DECTRIS and at customer sites
• Develop scripts, tools, and procedures to improve customer support
• Clearly communicate technical topics to non-experts and experts alike
• Collaborate closely with R&D, product engineering, applications, and sales
• Willingness to travel internationally up to 20%

Your Skills

• MSc in engineering, computer or natural sciences (PhD an advantage)
• 3+ years of industry experience
• Proven Linux proficiency
• Solid programming/scripting experience, mainly Python
• Ability to train customers by breaking down the complexity of our systems into understandable concepts
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems
• Comfortable working with tools, lab equipment, and real hardware
• Logical and analytical problem solver who can also improvise when needed
• Curious, fast learner who takes initiative and responsibility
• Reliable team player who can work independently when required
• Stress-resistant, flexible, and comfortable in customer environments of different cultures
• Fluent in English; German or Chinese is a plus
• Driving license (B)

We Offer

• A successful and growing high tech company in an international, scientific environment
• To join the global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support the state of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are German and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

Your Future Team
The DECTRIS Support & Commissioning team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. We analyze and solve problems in soft- and hardware, support our customers in the use of our high-end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer-oriented thinking, we want our customers to get the best out of their DECTRIS products and services.
Your Future Team