Quality Manager

About the job

Nidau 80-100%

Quickline is one of the leading providers of entertainment and communication in Switzerland. Based on our values of entrepreneurship, customer proximity, and reliability, we want to inspire customers with commitment and innovative spirit and shape the future. In a very competitive, change-intensive market environment, we stand for telecommunications with heart.

Quality Manager

Your area of responsibility and design

• You continuously examine the quality standards in customer service and intervene if necessary
• With convincing requirement descriptions for the systems and the organization, you create clarity
• Developing, correctly prioritizing, and implementing solutions is your contribution to the further development of the core businesses in customer service
• You strive for continuous improvement of our quality standards. In doing so, you are always in close exchange with our professional experts
• You investigate and design optimization potential around customer service in coordination with other partners
• You work independently in customer service with nearly 50 employees in 3 departments, aiming to continuously improve processes
• Your area of responsibility includes customer inquiries from receipt to solution. Always with the focus on making our department even better in terms of the customer

What you should bring

• Technical or commercial training with good business management knowledge
• Confident and assertive appearance – you work and prioritize independently
• You have already gained initial experience in quality management, preferably from the telco sector
• Further training in quality management is desired and rounds off your profile
• Distinct analytical and networked thinking skills, combined with a structured and precise way of working, characterize you
• Natural curiosity and joy in learning, designing, and implementing innovative solutions
• You see yourself as a communicative team player with an open personality and enjoy consulting activities
• You communicate with your team colleagues in German; it is an advantage if you can also converse in French
• Agile approach means for you testing things and bringing them to the goal with corrective measures

What we can offer you

• Broad field of activity in a dynamic SME with a refreshing spirit
• The opportunity to take responsibility, help shape, implement independently, and grow from it
• Open, collegial exchange as well as committed colleagues
• Best infrastructure on the beautiful Lake Biel and in close proximity to Biel train station

We want to fill this vacancy without external personnel service providers.