Customer Care Agent (m/f/d) 100%

About the job

Great working days. Delivered. Lyreco supports companies with reliable workplace solutions – from office supplies to hygiene & cleaning and personal protective equipment to coffee and break catering solutions. Rooted in Switzerland since 1887, we combine tradition with entrepreneurial freedom on site as part of an internationally established corporate group. Service orientation, responsibility and a partnership-based cooperation shape our corporate culture.

Customer Care Agent (m/f/d) 100%

Workplace: Office in Dietikon and home office

Your mission:

The Customer Care Agent makes an important contribution to the company’s success. In this position, you are there for our customers by phone and in writing, take their orders and concerns and put a smile on their faces.

What you can achieve with us

• Receiving, processing and implementing general customer concerns by post, e-mail and telephone
• Central point of contact (SPOC) for internal and external customers regarding order entries, returns and re-deliveries
• Telephone and written advice to internal and external customers regarding product portfolio, webshop, delivery availability and special orders
• Active sales of telephone promotions in compliance with guidelines
• Various administrative tasks (documentation, invoice coding, customer letters, etc.)
• Participation in internal and external training/sessions

What you bring with you

• Completed training in the commercial field or a similar area is an advantage
• Experience in call centre or customer service is an advantage
• Enjoyment of telephone customer contact, high service orientation
• You speak fluent German. English, French are an advantage
• Good MS Office skills and digital affinity
• Open-minded, flexible and resilient personality
• Organised, precise and structured way of working

What you can look forward to

• Independent and varied sales activity with plenty of scope for design
• International company with strong local roots in Switzerland
• Open and diverse working environment
• A team that supports each other and achieves success together
• 5 weeks’ holiday
• Training and development opportunities with financial support
• Attractive pension fund benefits
• Additional fringe benefits
• Team events and joint activities

Do you have questions? You are welcome to send them to Laura or your future manager Kim at ch.peopleculture@lyreco.com. Please apply via our online tool, otherwise we unfortunately cannot consider your application for data protection reasons.