Customer Service Representative 100%
SUISA, Genossenschaft der Urheber und Verleger von Musik
Zürich
Key information
- Publication date:05 July 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
SUISA, founded in 1923, supports music creators and publishers. Join a team that values creativity and offers a supportive work environment.
Tasks
- Handle customer inquiries in German and French, both written and verbal.
- Assist customers with music licensing options and related questions.
- Conduct research and manage data for effective service delivery.
Skills
- Commercial training with 3-5 years of customer service experience.
- Fluent in German and strong French skills (minimum B2 level).
- Detail-oriented, self-reliant, and adaptable in busy environments.
Is this helpful?
SUISA makes music possible
The SUISA is the cooperative of authors and publishers of music. Over 41,000 composers, lyricists, and music publishers are organized in the company founded in 1923. SUISA enables music to be used publicly and ensures that music creators are fairly compensated for this use. With sister companies around the world, it represents the rights of a total of two million authors and publishers. SUISA employs over 200 staff at its locations in Zurich, Lausanne, and Lugano.For the customer service of the joint tariff 3a (background music), which handles the collection of fees according to GT 3a for over 100,000 customers, we are looking for immediately or by agreement a dynamic and reliable personality.
These activities excite you
- Processing telephone and written customer inquiries in German and French
- Answering customer inquiries regarding the various possibilities of licensing music
- Acquisition discussions for new customer acquisition
- Maintenance and modification of master data
- Complaint management
- Conducting research work
This is what sets you apart
- Successfully completed commercial training with at least 3-5 years of professional experience
- Further training in customer service, inbound, outbound is an advantage
- Essentially several years of experience in customer service (inbound and outbound)
- Very good German skills as well as secure French skills (at least level B2)
- Committed, precise, and conscientious working style
- Independent, team-oriented, and resilient personality, who remains calm even in hectic times in an open-plan office.
- Agile personality that is open to change
What you can look forward to
In this role, you have the opportunity to develop into an expert depending on your professional experience, qualifications, and interests. We offer you the opportunity to contribute where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture where you feel comfortable from the very beginning.Become part of a company where your personality and strengths are at the forefront – an environment characterized by long-standing employees, a stable working environment, and state-of-the-art technologies.
For more information about our working conditions, please find it here:
https://job.suisa.ch/bieten.html Do you feel addressed? Then we look forward to receiving your application documents with photo via our application portal.
Please note that we cannot consider applications via email. Furthermore, we are filling this position without external personnel service providers. Thank you for your understanding.
