Customer Advisor Contract Management Internal Sales – Leasing Department (m/f/d) 100 %

About the job

Scania takes responsibility and drives the development of sustainable transport systems. We create mobility solutions that are better for society, the environment, and business. Where others see problems, Scania sees solutions. For our team in Kloten, we are looking for a forward-thinking personality as

Customer Advisor Contract Management Internal Sales – Leasing Department (m/f/d) 100 %

Your task:

• You support customers, dealers, and internal contacts throughout the entire contract lifecycle – from inquiry and review to adjustment or extension of leasing and financing contracts.
• You are the central interface between customers, dealers, account managers, and specialist departments, ensuring smooth processes and high service quality.
• You collect documents, check their completeness, and monitor deadlines for credit decisions, contract conclusions, and follow-up processes.
• You calculate contract extensions, prepare contract adjustments, and develop comprehensible solutions for our customers.
• You support the review of the economic circumstances of customers and business partners through careful documentation and data maintenance.
• You record data precisely, prepare decision and contract documents, and ensure their timely dispatch.
• You contribute ideas for process optimisation and participate in projects to further develop contract management.
• You advise on our service portfolio and strengthen long-term customer relationships in the spirit of the Scania brand.

We offer you:

• Flexible working hours, mobile working, and home office depending on the task
• At least 5 weeks of holiday and the possibility of unpaid leave
• Up to 80% cost contribution for job-specific training and further education as well as individual development prospects
• Attractive social benefits, flexible pension planning, and 100% continued salary payment in case of illness or accident for 2 years
  100% continued salary payment during paternity leave
• Variable profit sharing and market-appropriate conditions
• Modern work equipment, ergonomic workplace, and free underground parking space in Kloten
• Uncomplicated informal culture, short decision-making paths, and the opportunity to actively shape the future of sustainable transport solutions

You offer us:

• Enthusiasm for mobility, financial services, and the commercial vehicle industry as well as enjoyment in customer support
• Completed commercial training, ideally with at least three years of practical experience in leasing, contract management, or financial services
• Strong service orientation, clear communication, and solution-oriented action even in demanding situations
• Independent, reliable, and structured working style as well as enjoyment of teamwork
• Quick comprehension, careful analytical skills, and the ability to present complex matters clearly and concisely
• Confident use of Microsoft Office and openness to new systems and digital tools
• Very good German skills (preferably Swiss German) as well as good French skills in spoken and written form; English or Italian skills are an advantage
• Initiative, accuracy, and a positive, winning personality