Key Account Manager

About the job

Purpose of the Position

The Key Account Manager is responsible for the conceptual management of key customers.

He/She ensures the smooth running of day-to-day business and a high level of customer satisfaction.

Main Tasks

• Customer care
• Recording customer requirements
• Monitoring sales prices, maintaining price lists
• Handling customer complaints
• Planning, implementing and controlling sales promotion measures
• Acquisition of new customers
• Preparing offers and presentations
• Developing concepts and tenders
• Preparing and conducting annual meetings
• Customer consulting
• Maintaining customer assortments
• Active selling
• Customer visits and participation in customer and sales events
• Analysis, planning and control of turnover
• Performing administrative tasks related to order processing
• Recording orders (including EDI)
• Creating orders from sales orders
• Updating price lists
• Cooperation with other platforms and suppliers of key customers
• Participation in the development and introduction of new products
• Participation in sales planning with customers, production and purchasing
• Participation in daily demand and sales planning

Competencies and Responsibilities

• Assortment decisions in consultation with the sales manager
• Sales promotion measures in consultation with the sales manager
• Purchasing of merchandise from the key customers' assortment
• Ensuring the economically positive growth of customers
• Ensuring quality and customer satisfaction
• Maintaining close contact with the contacts

Requirements Profile

• Completed vocational training in retail or commercial field
• Further education in marketing/sales and/or business administration
• Affinity for the food market
• German and French spoken and written, Italian an advantage
• IT skills (MS Office)
• Entrepreneurial thinking and acting, customer orientation, communication skills, persuasiveness
• Willingness to work flexible hours (including Saturdays)