Head of Internal Sales Industrial (m/f/d) 80-100%

The Schmid Group is a modern Swiss family business that has specialized in renewable energy solutions since 1936. With around 520 employees at various locations worldwide, we work daily to help shape the energy of the future. As an innovative technology leader, we inspire with exciting energy solutions and sustainable services. Our open and appreciative corporate culture promotes creativity and supports the development of our employees. We are a strong team. Due to a proper retirement and to support our team we are looking for an experienced and innovative personality in the Customer Care area as

Head of Internal Sales Industrial 80 - 100% (m/f/d)

• Professional and disciplinary leadership of the internal sales team in the Customer Care area (customer service) for our biomass plants
• Ensuring high service quality throughout the entire product lifecycle
• Responsibility for operational service operations including complaint management, deployment planning of service technicians, spare parts and maintenance coordination
• Further development of service packages and coordination of maintenance contracts according to customer needs and company goals
• Continuous improvement of processes, systems (e.g. ticketing, ERP/SVM, CRM)
• Creation of key figures such as response time, first-time resolution rate, etc.
• Close cooperation with sales, engineering, quality and logistics to optimize services and customer experience
• Support in budget planning, preparation of reporting
• Implementation of measures to increase efficiency and profitability in customer service

• Several years of professional experience in a leadership role in customer service or technical service, ideally in the energy, heating/HVAC or biomass plant sector
• Technical training with experience and commercial further education or studies (at least technical commercial clerk with a professional certificate or higher or comparable qualification)
• Knowledge of maintenance, occupational safety and environmental regulations is an advantage
• Confident handling of service and dispatch systems (ticketing, ERP/CRM) as well as pronounced KPI and process orientation
• High customer orientation, communication and conflict strength, structured working method, leadership strength and joy in team development
• Very good German skills in spoken and written, good English skills and other national languages are an advantage
• Broad and networked thinking, acting and coordinating across different areas and locations

Boredom and monotony – that does not exist with us! You can expect a varied and versatile key position with great scope for design in an international and motivated working environment. Do you appreciate a lot of freedom and the challenge of applying your expertise in the field of renewable energy? Then we should get to know each other! Please send us your complete application documents. We would be very pleased.

Take the next step and join us on the pioneering path of renewable energy.