Business Analyst - Contract Lifecycle & Customer Care (m/f/d) (limited until 31.12.26) 80 - 100 %

Smile is the first insurance without blabla. As the largest insurtech in Switzerland, we are committed to providing our customers with the best digital insurance experience. Over 200,000 customers already trust us. And every day there are more. Now also in Austria, because Smile has been active internationally for a few years. www.smile-insurances.com.

As a challenger of the status quo, we differentiate ourselves through a strong, digital lifestyle brand, as well as through simple, digital, and understandable insurance solutions that are consistently aligned with the needs of today’s consumers. To offer the best digital experience on the market, we rely, among other things, on process automation.

Revolutionize our industry and develop innovative solutions. Set new standards in the international insurance landscape and help shape the future of our digital customer experience.

As a Business Analyst in our Contract Lifecycle & Customer Care team, you are part of an interdisciplinary DevSecOps Scrum team consisting of 6 application developers, 2 cloud engineers, and a product owner. Together you drive the development of our customer and contract management software, consisting of several microservices and a frontend application.

• You develop solutions for business requirements and issues from Customer Care, Product Management, and other departments within the interdisciplinary team, contributing your own ideas and optimizations
• You break these down into epics and stories, are responsible for refinement, and coordinate implementation, possibly across teams
• You support the PO in prioritizing the backlog according to Smile’s overall prioritization and ensure that bugs and technical debts are promptly eliminated
• Together with the other Business Analysts, you are responsible for cross-team documentation and understand the contexts and processes
• You are responsible for acceptance testing and support developers in designing automated tests
• You coordinate and accompany the productive rollout
• You ensure support within the team, assist in resolving incidents, and take care of sustainable solutions

• You have been working as a Business Analyst in a software development team for at least 3 years
• You have a degree in computer science / business informatics or an equivalent qualification
• You are interested in internal applications, new technologies, and enjoy the digital insurance world #Insurtech
• You can prepare complex business and technical processes and solutions simply and quickly for your team and its stakeholders
• You have extensive experience with Jira, Confluence, and Jira Service Management; furthermore, you are familiar with SQL and Swagger. Ideally, you also have experience with AWS.
• You can communicate very well in German and well in English with your colleagues (both spoken and written).
• You bring a strong team spirit and analytical skills to develop innovative solutions and advance the digital customer experience. This makes you a perfect fit for Smile, as this attitude corresponds exactly to our values: #Community #DreamBig & #SayitDoit

• You have been working as a Business Analyst in a software development team for at least 3 years
• You have a degree in computer science / business informatics or an equivalent qualification
• You are interested in internal applications, new technologies, and enjoy the digital insurance world #Insurtech
• You can prepare complex business and technical processes and solutions simply and quickly for your team and its stakeholders
• You have extensive experience with Jira, Confluence, and Jira Service Management; furthermore, you are familiar with SQL and Swagger. Ideally, you also have experience with AWS.
• You can communicate very well in German and well in English with your colleagues (both spoken and written).
• You bring a strong team spirit and analytical skills to develop innovative solutions and advance the digital customer experience. This makes you a perfect fit for Smile, as this attitude corresponds exactly to our values: #Community #DreamBig & #SayitDoit