Customer Advisor for IT and Technical Solutions

Basel

Key information

Publication date:23 August 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a dedicated Swiss Call Center, where we care deeply for our team and clients. Enjoy a supportive work environment with growth opportunities.

Tasks

Handle first-level support requests and technical issues professionally.
Assist VIP clients with tact and experience for optimal service.
Accurately record customer inquiries in our system without errors.

Skills

Fluent in German or Swiss German, plus Italian and/or French; English is a plus.
Strong service orientation and good PC skills for customer support.
Flexibility and reliability are highly valued in our team.

Is this helpful?

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you.

You handle first-level support requests and complaints and process errors and technical problems

You take care of VIP customers with tact and experience

Complete and error-free recording of the customer request in the system

Working hours: Monday to Saturday between 8:00 a.m. and 8:00 p.m.

German or Swiss German is your native language

You also master Italian and/or French in spoken and written form, English is welcome

Service orientation, good PC skills, and experience in customer service facilitate the entry

Flexibility and reliability are additional advantages

You are looking for a hybrid work model in which you can also work a few days from home

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, you get one more day of vacation each year

For night, Sunday, and public holiday shifts, you receive bonuses of up to 50%

Pleasant working atmosphere, thorough training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Are you available immediately and can start in September?
Then apply online.

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.