Operations Controller & Business Analyst 80–100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, and the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialised partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

Become part of our Operations Controlling and take on a central role at the interface between Finance, Operations, and IT.

In this role, you ensure that operational and financial key figures are transparently prepared, thereby creating a solid basis for management decisions. At the same time, you further develop our reporting, analysis, and control processes and actively drive their standardisation and automation.

If you enjoy working with data, questioning economic and operational contexts, and deriving concrete recommendations for action from analyses, we look forward to meeting you.

• Analysis of business developments, cost structures, profitability, productivity, volume, capacities, and operational KPIs
• Creation, maintenance, and further development of management reports, Power BI dashboards, and KPI cockpits
• Building and optimising data queries, data models, and reporting processes with Power Query, SQL, or comparable tools
• Automation and standardisation of recurring reporting and analysis processes
• Support in budget, forecast, strategy, and capacity planning processes through analyses, models, and scenarios
• Conducting scenario, sensitivity, and cost-effectiveness analyses
• Identification of cost optimisation, efficiency, and improvement potentials as well as deriving concrete recommendations for action
• Analysis of SLA, quality, and process indicators and support in defining appropriate measures in case of deviations
• Ensuring high data quality as well as consistent KPI definitions and comprehensible calculation logics
• Collaboration on ERP, BI, digitalisation, and automation initiatives in close cooperation with Finance, Operations, and IT
• Documentation of data flows, reports, KPI definitions, and relevant calculation logics

YOUR PROFILE

• Completed studies or a comparable education in business administration, finance, controlling, business informatics, business analytics, or a related field
• Several years of professional experience in controlling, operations controlling, business analytics, operations reporting, or finance business partnering
• Experience in a production, logistics, or operational service environment is an advantage
• Very good understanding of performance management, cost accounting, budgeting, forecasting, and operational KPIs
• Very good Excel skills as well as practical experience with Power BI
• Good knowledge of Power Query and data modelling; SQL skills are an advantage
• Experience handling large data volumes as well as creating structured management reports and decision bases; SAP experience is an advantage
• High affinity for data, systems, digitalisation, and automation as well as interest in the continuous improvement of existing processes
• Analytical, structured, and independent working style with a strong implementation focus
• Ability to prepare complex financial, operational, and technical contexts understandably and communicate them appropriately to the audience
• Strong communication skills and enjoyment in collaborating with various stakeholders from Finance, Operations, IT, and Management
• Very good German and English skills, both spoken and written
• A clean criminal record and debt enforcement register extract are required

YOUR BENEFITS

• A future-oriented employer driving the digitalisation of the Swiss economy
• A dynamic environment in a Swiss company with global structures
• Central workplace in Glattbrugg with the possibility of home office
• Participation in Reka checks as well as health care/fitness subscription
• Subsidies for public transport subscriptions and free business half-fare travelcard
• Attractive employee discounts for many brands and products

We actively promote equality and diversity. All qualified applicants will be considered regardless of gender, gender identity, age, origin, religion, sexual orientation, or disability.

#LI-FC1