Hotel Receptionist

About the job

We are on the search for a passionate, dynamic and charismatic individual to join us at YOTEL Geneva Lake as Hotel Receptionist. 

This is a fantastic opportunity for someone looking for a new challenge in a hands-on role. You’ll also need to live and breathe our values; be Creative by being playful and inspiring. Being Authentic by always being true to who we are, and by being Smart by delivering results in a clever and effective way. 

YOTEL Geneva Lake

YOTEL Geneva Lake has 237 rooms where design equals comfort in every one of our smartly designed rooms. Each equipped with YOTEL’s signature SmartBed – adjustable for relaxing, working or sleeping, every element of the room is sleek and modern. The hotel also offers a 24/7 fully equipped gym for hotel guests. Front Office is the hub of all activity at our hotel. Use our self-service kiosks to check-in and out under a minute or guests can speak to our always on-hand crew. We will also give local neighbourhood tips, emergency supplies and toiletries, or extra keys and towels. Available and ready to help 24/7. 

At the heart of YOTEL Geneva Lake will be HYGGE, a one-of-a-kind entertainment, meeting, and co-working destination developed by the leading food and beverage operators in the Lake Geneva region, Caviar House Airport Premium - Switzerland. Covering over 2,000sqm (21,500 sqft), HYGGE will feature a indoor and outdoor Danish-inspired restaurant, bar, and café, cutting-edge meeting facilities, and ample co-working space. HYGGE will be a destination within a destination. 

Featuring contemporary Nordic architecture, the space is designed to constantly evolve to accommodate everything from intimate dinners to large entertainment events, including sporting showcases, weddings, and product launches. Ideal for both business and leisure guests, regional commuters, and neighbourhood residents, it will become the ideal place to eat, meet, work and play. 

About the role

The role of Hotel Receptionist working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!

More specifically, responsibilities will include the following:·

• Greet and welcome guests in a warm and courteous manner
• Support our guests to check in and out efficiently using our Self Service Stations
• Manage reservations and room assignments
• Handle guest inquiries and provide accurate information about the hotel and local attractions
• Process payments and issue receipts
• Coordinate with housekeeping and other departments to meet guest needs
• Maintain a tidy and professional reception area 

The skills we are looking for are:

• Previous experience in a front desk or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Confident using computers and booking software
• Ability to remain calm and efficient in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays 

About YOTEL

With 23 properties in sought-after locations globally, YOTEL is for people on the move. People who are experiencing, doing and achieving; Non-Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non-Stop.