Store Manager m/f/d 38.5h

About the job

Company Description

Job Description

As Store Manager, you take full responsibility for the success of your store - with a clear focus on creating exceptional customer experiences that sustainably increase sales and profitability.
Your leadership is the heart of the store: you lead, inspire and develop your team to ensure efficient processes and first-class service.
With the right balance of presence on the sales floor and structured work behind the scenes, you create a lively, customer-oriented environment where every detail counts. Thanks to your strategic thinking and your people-first approach, your store will not only achieve its goals but become a place customers love to visit again and again.

Main Responsibilities

• Together with your team, you create an inspiring shopping experience - with personal styling advice, sound product knowledge and special customer moments
• You analyse sales figures and derive targeted measures to improve performance - the commercial responsibility for your store lies in your hands
• You lead with passion: inspire and motivate a team of managers, visual merchandisers and sales advisors to not only meet but exceed service and store standards together
• Manage recruitment processes and ensure effective onboarding and training for all new team members
• Recognise talents and develop individual plans to specifically promote potential and actively shape careers
• You are responsible for all operational processes in the store, including compliance, safety and visual merchandising, and ensure efficient processes and the highest standards
• Create a positive, inclusive and motivating work environment where everyone feels valued and can realise their full potential

Qualifications

• Customer Orientation: You bring a strong customer-first mentality and use customer feedback purposefully to optimise decisions and continuously improve performance
• Business Acumen: You have sound commercial understanding, retail experience and KPI know-how and can flexibly adapt business goals to changing customer needs
• Team Leadership: You know how to inspire, lead and develop teams and leaders in a dynamic environment - with the aim of consistently exceeding service and sales targets
• Willingness to Learn: You are open to feedback and actively seek opportunities for personal and professional development
• Excellent Communication: You come across empathetic, confident and clear - both in customer contact and within the team, conveying operational requirements as convincingly as long-term visions
• Coaching & Development: You have experience giving constructive feedback and supporting others in their growth - as a coach, mentor and motivator
• Adaptability & Flexibility: You respond confidently to changing priorities, recognise opportunities and incorporate different perspectives into your decisions
• Operations: You know the requirements of daily store life in detail - from compliance to safety to retail standards - and use this knowledge to successfully lead and develop your team
• Flexibility: Evening, weekend and holiday shifts are a matter of course for you
• Very good German and English skills

Additional Information

This is a fixed-term full-time position (12 months) with a contract of 38.5 hours per week.
Due to data policies, we only accept applications via the career page. 

Benefits:
We support our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you enjoy a 20% employee discount on all brands of the H&M Group - both in stores and online. In addition, all employees participate in our H&M Incentive Program (HIP), which rewards your contributions and supports your growth within the company. More information about the H&M Incentive Program can be found here .

Additionally, employees based in Switzerland receive:

• 25 days annual leave
• External counselling for personal and professional challenges
• Corporate benefits
• Pension plan
• 13th month salary

Inclusion & Diversity
At the H&M Group, we are committed to creating and maintaining an inclusive, diverse and equitable work environment. Our teams consist of a variety of people who share and combine their knowledge, experience and ideas. Diverse teams positively impact how we approach challenges, what we consider possible, and how we work with our team members and customers worldwide. Therefore, all aspects of diversity are considered in our hiring process.

& Other Stories was founded in 2013 and stands for a carefully curated selection of shoes, bags, accessories, beauty and ready-to-wear, all equally important for a holistic look.