AccorHotel
Zürich
Yesterday
Reservation Coordinator
- 04 February 2026
- 100%
- Zürich
Job summary
Mercure Zürich City offers 319 stylish rooms and a wellness terrace. Enjoy a vibrant work environment with great benefits.
Tasks
- Handle individual reservation inquiries via phone, email, or in-person.
- Manage room sales according to the yield strategy and company guidelines.
- Create contracts for reservations and assist with guest tours or sales talks.
Skills
- Passion for guest contact and enjoyment in dealing with international guests.
- Professional communication skills in German and English are essential.
- Experience in hotel software like Mews, Opera, and Tars is a plus.
Is this helpful?
About the job
Company Description
Mercure Zurich City
In addition to 319 stylish rooms, it offers its guests a spacious wellness area and outdoor terrace for special moments of well-being. A highlight of the hotel is the lovingly designed club, awarded the Swiss Location Award as one of the most beautiful locations in Zurich. The hotel is complemented by modern equipped conference rooms and our newly renovated DELI restaurant and the renovated bar.
Job Description
- You handle requests for individual reservations (by phone, email, or in person on site)
- You take care of room sales and align yourself with the yield strategy and company guidelines
- You create contracts for individual reservations and organize hotel tours or assist with sales talks
- If necessary, you take care of guests during their stay and ensure they feel completely comfortable
- You maintain guest files and respond to guest inquiries or concerns by email
- You perform various administrative tasks, such as creating in-house guest communication
- If needed, you support and represent the group reservations (over 9 rooms)
- Work and support in the front office, taking on early or late shifts
Qualifications
- Guest contact is your passion and you enjoy dealing with international guests
- You have professional communication skills in German and English
- You have a completed hotel management training and have already proven your skills in a similar position
- Ideally, you already have experience with hotel software Mews, Opera, and Tars
- Team & Work belong together for you – together you master every challenge
Additional Information
- So that you have more free time, our front office team works without room hours and without night shifts!
- We support you financially with your daily commute to work
- We take care of washing and ironing your uniform – free of charge
- Regular team events with subsequent apéritif
- Free meals – three times a day
- Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
- We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities
