Technical Service Coordinator

About the job

Mositech is an innovative, successful service company in the field of medical technology with locations in Spreitenbach, Biberist, Dornbirn (AT) and Vienna (AT). Our customers are hospitals, doctors and healthcare facilities in Switzerland and Austria. Mositech stands for quality, reliability and fairness.

For the technical service of Stryker products in Switzerland, we are looking for a structured and technically skilled individual who reliably coordinates service processes and at the same time takes on selected technical testing tasks as

Technical Service Coordinator (m/f/d)

in the internal service (location Biberist)

50% or 100% employment

In this versatile role, you work at the interface between Customer Service, Technical Service, Field Service and Logistics and make a direct contribution to reliable and high-quality support for our customers in Switzerland.

Your tasks

• Coordination and prioritisation of testing, maintenance and repair orders for Stryker products in Switzerland
• Coordination with Customer Service, Technical Service, Field Service, warehouse and external service partners
• Coordination of repairs, complaints and loan devices including tracking of processing and delivery status
• Execution of defined technical testing and validation steps after appropriate training and authorisation
• Ensuring complete and traceable service and repair documentation in the relevant systems
• Support for customers, sales and internal contacts on technical and service-related issues
• Compliance with applicable quality, safety and compliance requirements

Your profile

• Completed technical vocational training, ideally in electronics, electrical engineering, automation or a comparable field
• Technical understanding and interest in medical technology products
• Experience in technical service or in coordinating service, maintenance or repair processes is an advantage
• Experience with ERP systems and willingness to familiarise yourself with Stryker-specific systems and processes
• Very good German skills as well as sufficient English skills for technical documentation and service-related communication
• Structured, independent and reliable working style
• Strong service orientation and enjoyment of working with different interfaces

Are you interested in an exciting role in a dynamic team? Then please send your meaningful application documents including a cover letter to Claudia Drapal.

We look forward to receiving your application!