Corporate Back-Office Manager

About the job

Corporate Back-Office Manager

80-100%, Lausanne / Smart Working

Shape your future with us!

Are you passionate about customer contact? Join a dynamic team where your initiative, autonomy and sense of service will truly be valued. Every day, you will have the opportunity to make a difference and contribute to a motivating environment.

Join our Distribution sector. You will be the point of contact with our clients. Every day, you will give your best to meet their needs, offering human advice focused on action and the future, in line with AXA's "Customer first" motto.

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks' holiday (six weeks from age 50), two additional weeks of holiday granted every five years, possibility to purchase up to ten additional days of holiday per year

Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks paternity leave, subsidies for childcare, company family allowances, leave days for caring for relatives or in difficult personal situations

Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch meals or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow

Good work balance: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development opportunities, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace

AXA, Chem. de Primerose 11, Lausanne

Send your application!

Do you have questions or need help? Feel free to contact Lionel Benoud by email

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what unites us are essential characteristics of collaboration at AXA Switzerland. We aim to promote equal opportunities and remove barriers in the recruitment process.

If you need assistance or individual adaptations due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:

About AXA

At AXA, we believe that everyone has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive work environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take on responsibilities and engage within your team for new ideas. You will thus be able to grow personally and help shape the world of tomorrow with us, protecting what really matters.

We look forward to your application!

For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.

We do not accept recruitment agency applications for this position.

What awaits you

• Management and administrative follow-up of an assigned portfolio of brokers
• Monitoring and processing of files related to the corporate segment
• Preparation and follow-up of offers
• Regular contact with various brokers
• Coordination of files with different internal departments (underwriting, claims, litigation)
• Occasional visits to broker partners
• Close collaboration with Broker Consultants

What you bring

• You have a commercial training or equivalent, ideally acquired in the insurance sector
• You consistently place the customer at the heart of your concerns and make their satisfaction a priority
• You possess excellent communication and negotiation skills. You enjoy customer contact and like to support your interlocutors in finding suitable solutions
• You are open to change and know how to see it as a development opportunity
• Team spirit, reliability, autonomy and efficiency are qualities that define you daily