Customer Operations Manager (m/f) 100%

About the job

With great passion, we commit ourselves daily to our customers from the worlds of pharmaceuticals, cosmetics, and technology. For their renowned brands, we are leaders in the development and manufacture of high-quality products.

To strengthen our team, we are looking immediately or by arrangement for a motivated and dynamic personality as

Customer Operations Manager (m/f) 100%

Your tasks

Order processing: Overall responsibility for the timely, cost-effective, and quality-compliant processing of the assigned customer portfolio

Hub function: Central contact person for customers as well as an important interface to internal departments

Finance & planning: Preparation of offers, post-calculations as well as forecast and sales planning

Data & analysis: Preparation of statistics, evaluations, and customer-specific KPIs as well as careful maintenance of customer data

Quality assurance: Responsibility for complaint management and process monitoring

Our requirements

Education: University of Applied Sciences/Bachelor's degree or commercial basic training with appropriate further education

Experience: At least five years of professional experience in supply chain management, internal sales, or customer management – ideally in the pharmaceutical/chemical industry (GMP environment)

Mindset: Structured working method, interconnected thinking, quick comprehension, and a solution-oriented "can-do" mentality

Soft skills: Strong communication skills, team spirit, reliability, and high resilience

Languages & IT: Business fluent German and English (spoken/written), proficient use of MS Office and good ERP knowledge (preferably SAP)

We offer

A responsible, varied role in a dynamic environment

Efficient team structures: A professional back office supports you reliably in administrative day-to-day business and has your back.

A long-term secure workplace in a future-oriented and crisis-resistant industry

Targeted promotion of personal responsibility and personal development opportunities

Modern and contemporary working conditions

Have we aroused your interest? We look forward to receiving your complete application documents including a cover letter and indication of salary expectations and starting date.

Applications from recruitment agencies will not be considered.