Technical Customer Advisor (m/f)

About the job

Technical Customer Advisor (m/f)

Shape the future of heat treatment with us. As a successful and leading family business in its third generation with around 110 employees, we are looking for you as a reliable, independent technical customer advisor who seeks a versatile and exciting challenge.

Your Responsibilities

• Technical customer consulting
  You are the contact person for technical questions and competently support our customers in finding solutions.
• Creating offers and managing orders
  You calculate and prepare offers, support new customers, accompany trial and initial orders, and ensure timely and error-free order processing. In doing so, you take into account the quality requirements of different industries.
• Professional handling of technical complaints
  You analyse customer complaints, coordinate the processing of claims, and actively contribute to high customer satisfaction.
• Further development of ERP data and processes
  You maintain and optimise data in the ERP system and support the continuous improvement of our processes and workflows.
• Accompanying projects and audits
  You take responsibility in optimisation projects and support customer visits as well as internal and external audits. You act as a link between our customers and the internal departments of production, development, quality assurance, and logistics, ensuring professional and customer-oriented order processing.

Your Know-how & Personality

• Technical competence
  You have a technical basic education and a good understanding of production processes, ideally in the areas of heat treatment and metallurgy.
• Communication skills and customer orientation
  You communicate clearly, appropriately for the audience, and fluently in German, French, and English.
• Experience in customer and order processes
  You bring experience in offer and order processing as well as in technical customer support.
• Confident handling of ERP systems
  You work routinely with ERP systems and common MS-365 applications.
• Understanding of quality and standards
  You align your actions with quality standards such as ISO 9001 and jointly define practical, quality-oriented, and sustainable solutions with customers and internal specialist departments.
• Independent and resilient personality
  You work in a structured, responsible, and reliable manner and keep an overview even in demanding situations.

Your Prospects with Us

• Versatile area of responsibility
  As an SME, we offer you a broad field of activity instead of narrow specialisation.
• Flexibility
  Flexible working hours and at least 6 weeks of holiday enable you to achieve a balanced work-life balance.
• Development
  Look forward to an exciting working environment with scope for creativity and development opportunities.
• Culture
  A very family-like, professional, and collegial environment with flat hierarchies.

Your next steps:
Apply -> Get to know us > Take responsibility.

Would you like to bring your experience to an innovative industrial company and create reliable solutions for our customers together with us? Then we look forward to your application. After a personal exchange, we will support you in your start and enable you to apply your skills in a professional and future-oriented environment.

Become part of our team – we look forward to hearing from you.

If you have any questions, please contact Monika Meier, Head of HR, phone 062 388 70 38 or email monika.meier@gerster.ch



Apply now Directly at the station
Härterei Gerster AG, Güterstrasse 3, 4622 Egerkingen