Michael Page
Zug
Customer Care Specialist MedTech (a)
- 26 September 2026
- 100%
- Permanent position
- German (Fluent)
- Zug
About the job
For an international company in healthcare, we are looking for a customer-oriented personality in Customer Care. In this versatile role, you coordinate customer concerns, orders and delivery processes and act as the central contact person for various stakeholders.Customer Care Specialist MedTech (a)
Our client is a leading, internationally active company in the healthcare and medical technology sector with a strong market position and an innovation-driven corporate culture. To further expand the team, we are looking for a committed personality with immediate availability.
Job Description
- Support of customers, business partners and medical professionals
- Receipt and processing of customer enquiries regarding orders, deliveries and returns
- Coordination of order processing with internal service centres and logistics partners
- Maintenance of customer, article and order data in ERP and CRM systems
- Processing of delivery status clarifications as well as internal and external queries
- Support with administrative tasks and projects for process optimisation
Profile
- Completed commercial training or comparable qualification
- Several years of experience in customer service, customer care or order management
- Confident German language skills as well as good English and French skills, Italian an advantage
- Strong communication and service orientation
- Independent, structured and solution-oriented working style
- Team player with a hands-on mentality and high initiative
- Very good MS Office skills as well as affinity for ERP and CRM systems
The Offer
- International and cross-departmental collaboration
- Modern working conditions and attractive employment conditions
- Stable company with long-term development opportunities
- Independent area of responsibility with scope for design
- Collegial and appreciative working environment
