Customer Service Employee 40% (m/f/d)

Manor AG

Nyon

Key information

Publication date:19 November 2025
Workload:40%
Place of work:Nyon

Job summary

Join Manor in Nyon as a 40% Client Service Collaborator! Be part of a dynamic team.

Tasks

Handle customer inquiries and complaints efficiently and effectively.
Provide knowledgeable advice on products and services, online and offline.
Process online orders to enhance the shopping experience for customers.

Skills

Ideally have retail or commercial training with customer service experience.
Strong communication skills and ability to manage busy customer flow.
Fluent in French, with proficiency in another national language preferred.

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Nyon | Part-time 40% | Permanent contract | from 01/01/2026 |

Customer Service Employee 40% (m/f/d)

Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday needs, both online and in our stores. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our team in the Administration area, we are looking from 01/01/2026, for a permanent contract, at the Nyon site, for a *motivated* and *committed* person as a Customer Service Employee, 40%.

Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are communicative and enjoy interacting with different categories of people.
- You can manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of about 60%. The company employs around 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.