Dispatcher / Clerk in Technical Customer Service

About the job

• You support internal and external clients with all scheduling requests related to our multimedia and security services.
• You triage and coordinate incoming customer enquiries and orders.
• You take over the efficient deployment planning and work preparation for our service technicians operating throughout Switzerland, including material provision and order placement.
• You support the service technicians during their assignments with maintenance, corrective service work, conversions, and installations.
• You handle the necessary service administration tasks, such as preparing repair quotes, checking and processing reports, and creating acceptance protocols.
• You assist in organising the general workshop operations as well as materials management, including the loan warehouse.
• You occasionally perform on-call duty and support, if necessary, with the booking of the team’s productive hours as well as directly in service.

• You have completed a basic technical education, ideally supplemented by further training, for example as a Technical Clerk (TK).
• You preferably have experience in dispatching service technicians in technical customer service.
• You are an initiative-taking, structured, and highly service-oriented personality with pronounced organisational talent.
• You are resilient, appreciate varied tasks, and enjoy regular exchange with different internal and external contacts.
• You communicate confidently in German and have good knowledge of French and English.

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to Switzerland’s security every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.

• You have completed a basic technical education, ideally supplemented by further training, for example as a Technical Clerk (TK).
• You preferably have experience in dispatching service technicians in technical customer service.
• You are an initiative-taking, structured, and highly service-oriented personality with pronounced organisational talent.
• You are resilient, appreciate varied tasks, and enjoy regular exchange with different internal and external contacts.
• You communicate confidently in German and have good knowledge of French and English.

• You support internal and external clients with all scheduling requests related to our multimedia and security services.
• You triage and coordinate incoming customer enquiries and orders.
• You take over the efficient deployment planning and work preparation for our service technicians operating throughout Switzerland, including material provision and order placement.
• You support the service technicians during their assignments with maintenance, corrective service work, conversions, and installations.
• You handle the necessary service administration tasks, such as preparing repair quotes, checking and processing reports, and creating acceptance protocols.
• You assist in organising the general workshop operations as well as materials management, including the loan warehouse.
• You occasionally perform on-call duty and support, if necessary, with the booking of the team’s productive hours as well as directly in service.