Backoffice Employee (m/f/d)

Your main tasks:

Processing technician feedback, on-call notifications, commissioning protocols, reminders, customer complaints as well as assigned email customer inquiries
Creating and following up on service offers based on service feedback
Material orders based on offers or special executions
Planning and organizing with and for subcontractors
You are responsible for long-term planning (especially commissioning) and, in cooperation with the front office, the optimal utilization of service technicians
Supporting the front office during bottlenecks
Additionally, you take on other administrative and organizational tasks
Varied and responsible tasks in a collegial and helpful team
Hub function with decision-making authority
Successful family business with a casual culture
Attractive employment conditions
Workplace: Feldmeilen
Training in commercial field or equivalent experience
Ideally, you have experience as a service technician and have completed further training as a technical clerk or are currently in training for it
Excellent communication skills orally and in writing in German, additional languages are an advantage
Experience as a call center agent (inbound/outbound, front/back office, etc.) is an advantage
Structured and careful working method
Experience in complaint management
Very resilient even in hectic situations
SAP knowledge is an advantage