Customer Service Employee 50% (m/f/d)

Publication date:25 September 2025
Workload:50%
Place of work:Vésenaz

Job summary

Join Manor as a Customer Service Associate (50%) in Vésenaz! A dynamic, team-oriented workplace awaits you.

Tasks

Handle customer inquiries and complaints with ease and efficiency.
Provide expert advice on products and services both online and offline.
Process orders via tablet, ensuring a unique shopping experience.

Skills

Background in retail or commercial sector preferred; customer service experience a plus.
Strong communication skills and ability to manage busy environments.
Proficient in Office applications and fluent in French.

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About the job

Vésenaz | Part-time 50% | Fixed-term | 01.11.2025 |

Customer Service Employee 50% (m/f/d)

LES PETITS BONHEURS - this is the promise on which we base our service. With the values of team spirit, agility, and customer focus that characterize our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute with your strengths? If so, you are in the right place.

To strengthen our team in the Administration area, we are looking from 01.11.2025, for a fixed term until 31.01.2026, at the Vésenaz site, for a motivated and committed person as a Customer Service Employee, 50%.

Your responsibilities
- You handle customer inquiries and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice on assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, headquartered in Basel, is the market leader in the Swiss department store sector with a market share of around 60%. The company employs around 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.