Practice Solution Manager (PSM) / Strategic Account Manager (m/f/d) (80-100%)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As a global leader in eye care, we are committed to innovation and progress and act quickly. Here, you will be rewarded for your dedication and achievements and can advance your career like never before. Together, we go beyond ourselves to improve the lives of our patients and customers. We promote a corporate culture that includes everyone and are looking for diverse, talented people who want to join Alcon.

As a Practice Solution Manager (PSM) (m/f/d) in Alcon's Vision Care division, you play a central role in expanding market share and strengthening customer loyalty. You implement innovative activities that support our customers' business success, promote customer loyalty, and drive digital solutions as well as sales activities.

The position is designed as a home office role within the defined travel area (Zurich, Bern, Basel, St. Gallen) in Switzerland. It requires a high willingness to travel, primarily within Switzerland, occasionally also abroad in Europe.

A typical workday in this role includes:

• Consulting and customer retention: Close collaboration with decision-makers, ECPs, and store teams to achieve jointly agreed goals

• Introduction of digital platforms by implementing digital solutions for customer acquisition and retention, especially in the subscription system area

• Planning and conducting training and fitting events to support and improve the end consumer's purchasing experience

• Targeted implementation of POS strategies and merchandising concepts to increase product awareness and support sell-out in stationary retail.

• Collaboration with the Business Development Manager and other departments to develop and implement a first-class business support model

WHAT YOU BRING TO ALCON:

• Bachelor of Science FHNW in Optometry with extensive optical training and at least 3 years of professional experience.

• In-depth knowledge in the field of optometry or ophthalmology as well as in the implementation of digital solutions to promote sales

• An established network within the optical industry that can be specifically used for market development, customer retention, and business expansion

• Strong self-organizational skills, negotiation skills, experience in change management, and a strong customer orientation

• Fluent German and very good English skills, preferably also Italian and/or French

HOW YOU CAN BE SUCCESSFUL AT ALCON:

• Experience excellent onboarding from day one at one of the Top Employers 2025(*) and discover the diverse development opportunities within national and international departments

• Work independently, sales-oriented, and discover the varied field of tasks with many design possibilities and room for your own ideas

• Work with an excellent, collegial team that supports you in achieving your goals and being successful

• In addition to attractive compensation, employees at Alcon benefit from a comprehensive benefits package – including flexible working time models, a company pension plan, and other benefits that promote health, well-being, and personal development.

(*) awarded by the Top Employer Institute®, the global institution for certifying outstanding employee conditions.

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