Junior Customer Success Manager

About the job

Junior Customer Success Manager

Internship with option for subsequent permanent employment (100%)

Start: August 2026 or by arrangement

Duration: 12 months

Location: Zurich

Internship salary: 2,500.-

Would you like to actively contribute to the further development of an internet company? Are you an upbeat personality with a passion for events? Are you communicative, open, and eager to progress in a lively and constantly changing environment?

We are looking for Customer Success Managers (Project Leaders) who advise, accompany, and support our organisers at their events and actively contribute to the further development of the ticketing platform.

Your tasks

• Management, coordination, and execution of projects in collaboration with key contacts (organisers, sales, marketing, development)
• Single point of contact for organisers above a certain turnover threshold
• Support and advice for organisers and ticket buyers via email, telephone, and on-site
• Preparation of offers for existing customers
• Further development of the platform including testing of new functionalities (cockpit, shop, box office, custom programming)
• First-level on-site support: provision and delivery of hardware, operation of access control systems, as well as on-site support and training
• Creation and modification of events, ticket categories, promotion codes, seating plans, event evaluations, as well as cancellations and postponements

Our requirements

You…

• are a university graduate with a Bachelor’s or Master’s degree and want to apply your acquired skills in practice, or alternatively have completed another relevant training
• have a strong IT affinity, are a digital native, and feel at home on the internet
• have good manners and a strong customer and service orientation
• are an initiative-taking, reliable, and independent personality who knows how to set priorities
• ideally hold a category B driving licence or are willing to obtain one by the start of the optional permanent employment
• are willing to work outside office hours occasionally (flexible working hours considering event execution)

We offer you

• an ideal career entry with the chance to take full responsibility for your work
• option for permanent employment after completion of the internship
• not a dull internship by the photocopier, but the opportunity to contribute and implement your own ideas
• flat hierarchies and a young, committed team
• flexible working hours in agreement with team members, considering task fulfilment

Are you ready for a new challenge? Then we look forward to receiving your complete application documents with photo and motivation letter addressed to Michael Marti (michael.marti@ticketino.com). If you have any questions, we are available at 043 500 40 80.