Service Technician – Zurich Oberland Region

About the job

Service Technician – Zurich Oberland Region

V-ZUG Field Service Switzerland

When a V-ZUG appliance at our customers' premises does not function as it should, our Field Service comes into play. Our service technicians are on the road daily – competent, solution-oriented, and committed to turning a service call into a positive customer experience.

With 16 service locations throughout Switzerland, we are close to our customers. Whether diagnosis, repair, maintenance, or personal advice: we combine technical know-how with genuine service understanding. We work independently in our regions but remain closely connected as a team – digitally, through daily communication, and with the shared goal of ensuring V-ZUG continues to delight even after purchase.

What this position offers you

• You operate independently within your local service area and get high-quality kitchen appliances up and running again. From diagnosis and repair to overhaul and maintenance, you encounter new situations and a wide variety of appliances daily. Whether oven, steamer, dishwasher, fridge, or extractor hood, variety is guaranteed
• Your professional judgement counts during your assignments. You decide when a repair is worthwhile and when replacement is the better solution, prepare suitable quotations, and guide customers with honest and transparent recommendations
• Your expertise goes beyond technology. In direct contact with customers, you provide practical tips on operation, care, and maintenance, answer questions about connection and installation, and ensure our appliances bring long-term satisfaction
• With your tablet, you have everything important at your fingertips and document your assignments, service reports, and quotations easily and digitally. This way, you keep an overview of your workday and tasks
• Although you spend much time working independently, you are part of a team. In daily communication with the service centre, you share experiences and solutions, while service bulletins and technical updates keep you professionally informed. Your know-how grows with every assignment

What you bring to the role

• You have completed a basic craft or electrical training (EFZ or EBA) – ideally as an electrician, electronics technician, or in a comparable profession
• You possess solid electrical knowledge and know how to approach an unfamiliar appliance systematically, safely, and solution-oriented. Ideally, you already hold the NIV-15 permit or are willing to complete the required training with us
• You enjoy direct customer contact and can explain technical contexts so they are understandable even without technical prior knowledge – friendly, clear, and on equal terms
• You work independently and reliably. Even when the schedule is tight, you find a way to combine quality, care, and punctuality
• You are physically fit and willing to assist with demanding assignments – whether in tight installation situations, heavy appliances, or complex connections in an existing kitchen
• You communicate confidently in German; additional languages are a real plus
• You hold a category B driving licence

Not convinced yet? V-ZUG offers you more than just a job

As part of the V-ZUG family, you benefit from modern employment conditions, diverse development opportunities, state-of-the-art equipment, as well as numerous offers and services for your personal well-being.

What are you waiting for?

We look forward to your application!

We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers be submitted, we do not pay any placement fees.

All clear? Then apply now!