Customer Advisor: Banking Basel and Home Office

About the job

communicative, resilient and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

Callpoint - an owner-managed Swiss call centre - and we care for our employees and customers with passion and commitment. With us, you have finally arrived.

• You take customer concerns and complaints by phone and convince with your competence
• You process written customer enquiries and emails flawlessly
• You look after our top mandate Postfinance in the banking sector
• Working hours from Monday to Saturday from 07:30 to 20:00
• Execute card blocks at customer request
• Completion of administrative tasks such as handling correspondence

• Swiss German/German is your mother tongue
• French spoken and written at least level B2/C1 is mandatory
• You enjoy dealing with customers and like working in a lively team
• A flawless criminal record and debt collection register extract are required for the position (MUST)
• Good PC skills are a prerequisite
• Experience in customer service and the banking sector is an advantage
• You are looking for a hybrid working model in which you can also work from home

• Pleasant working atmosphere, thorough training and individual support
• Attractive employment conditions according to the collective labour agreement of the contact centre industry
• After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
• Start on 2.11.2026, workload 80 - 100% possible (recruitment phase until 2.10.2026)
• After the induction phase, home office is possible (only for employees residing in Switzerland)

Have we aroused your interest? Then I look forward to your online application!

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.sagesser@callpoint.ch.