User Experience Researcher in UXR (w/m/d)
Mobility Genossenschaft
Rotkreuz
Key information
- Publication date:23 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
Join Mobility as a User Experience Researcher in Rotkreuz! Be part of a pioneering car-sharing company.
Tasks
- Conduct qualitative research like interviews and field studies.
- Perform usability tests for app and website, analyzing results.
- Collaborate with market researchers to derive actionable insights.
Skills
- Several years of UX research experience in agile settings required.
- Strong ability to present complex findings clearly and effectively.
- Experience with AI tools for data processing and synthesis.
Is this helpful?
Workload: 80% - 100% / Location: Rotkreuz
What is important to you at work? Co-creation? Self-fulfillment? Meaning? Balance? Challenge?
You get all this at Mobility. Because for us it’s not called work, but: MORK – more than just work. As a pioneer of carsharing, we have experience with «changing the world». Do you want to help shape the transport transition in Switzerland and the path of Mobility?
As a User Experience Researcher at Mobility, you work on the central experience touchpoints of our app, website, B2B platform, customer portal, and services. You support multiple value streams simultaneously and bring user-centered evidence into strategic and operational decisions. The role requires a high degree of flexibility, clear communication, and the ability to prepare complex insights in an understandable way.
Your tasks
- You plan, conduct, and evaluate qualitative research formats such as interviews, field studies, shadowing, diary studies, concept tests, and think-aloud sessions.
- You conduct unmoderated usability and concept tests for the app and website and independently analyze the results.
- You work closely with our market researcher and link qualitative and quantitative insights into holistic findings.
- You create clearly structured research reports with concise syntheses, prioritizations, and concrete recommendations for action.
- You present research evaluations appropriately to product leads, experience designers, stakeholders, and in the value streams.
- You actively support the value streams in finding the most important research topics, as well as implementing usability tests and user interviews.
- You evaluate and specifically integrate AI-supported methods in data processing, clustering, tagging, and synthesis.
- You set up a central knowledge database and continuously develop it further.
- You design presentation and communication formats that convey research insights in an understandable, effective, and decision-relevant manner.
What you bring with you
- You have several years of experience as a UX researcher in agile product organizations and have developed broad and solid know-how in qualitative methods as well as their combination.
- You possess the ability to abstract patterns from complex data and derive structured, action-oriented recommendations. At the same time, you are practiced and confident in presenting results at various decision-making levels.
- You have already gained experience in using AI tools for data processing and synthesis of evaluations and speak fluent German and English. French and Italian skills are an advantage.
- You are willing to regularly work throughout Switzerland for field studies and user contact.
"Are you interested in making life a little easier for customers and employees with new tools and features? Then you are exactly right with us. Together we will take Mobility further."
Nathalie Freund, Product Owner
Mobility as an employer
Characterized by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and support individually with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Characterized by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and support individually with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Excited and curious for more?
If you have any questions, I am happy to help.
Chantal Notz
Human Resources
Applications from recruitment agencies will not be considered.
If you have any questions, I am happy to help.
Chantal Notz
Human Resources
Applications from recruitment agencies will not be considered.
