Customer Advisor 80-100%

Basel

Key information

Publication date:27 September 2025
Workload:80 – 100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss, owner-managed call center dedicated to employees and clients. We value your skills and passion!

Tasks

Handle first-level support inquiries and resolve technical issues.
Accurately record customer concerns in our system.
Work flexible hours from Monday to Saturday, 7 AM to 8 PM.

Skills

Native Swiss German/German speaker; fluent in English required.
Service-oriented with strong PC skills and customer service experience.
Flexibility and reliability are essential for success.

Is this helpful?

Callpoint is an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

You receive first level support requests and complaints and handle errors and technical problems

Complete and error-free recording of the customer concern in the system

Working hours: Monday to Saturday between 7:00 a.m. and 8:00 p.m.

Swiss German / German as a native language (spoken and written)

English skills in spoken and written form are a MUST

Italian and/or French skills are a plus

Service orientation, good PC skills, and experience in customer service facilitate the entry

Flexibility and reliability are further advantages

A clean criminal record and debt collection register extract are required for employment

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

After the training and onboarding phase, home office is possible depending on the project

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one more day of vacation each year

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Are you available immediately and can start in September or October 2025? Then apply online now.

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.