Pistor AG
Luzern
Yesterday
Clerk Victim Counseling Center (a)
- 10 February 2026
- 100%
- Permanent position
- Luzern
Job summary
Join the Kanton Luzern team to shape the future of our community. Enjoy a supportive work environment with over 6,500 dedicated employees.
Tasks
- Be the first point of contact for clients in challenging situations.
- Manage administrative tasks like billing and client documentation.
- Provide professional support in victim counseling and inquiries.
Skills
- Commercial education and several years of experience required.
- Strong empathy and customer orientation are essential.
- Team-oriented, flexible, and reliable work style needed.
Is this helpful?
About the job
Working at the Canton of Lucerne means shaping the future - that of the canton, its residents, and not least your own. More than 6,500 employees in 200 different professions contribute daily to the excellent quality of life in our canton.
The Social and Society Department (DISG) of the Health and Social Department, with its approximately 50 employees, is the competence center for all social and societal issues. The DISG implements the law on social institutions as well as the care and nursing law. Furthermore, it processes applications for victim assistance and advises victims of crimes. It coordinates social assistance, advocates for equal opportunities, and promotes integration in the areas of child-youth-family, women and men, and migration.
The "a" in the job title stands for "all." The Canton of Lucerne stands for diversity and variety.
The Social and Society Department (DISG) of the Health and Social Department, with its approximately 50 employees, is the competence center for all social and societal issues. The DISG implements the law on social institutions as well as the care and nursing law. Furthermore, it processes applications for victim assistance and advises victims of crimes. It coordinates social assistance, advocates for equal opportunities, and promotes integration in the areas of child-youth-family, women and men, and migration.
The "a" in the job title stands for "all." The Canton of Lucerne stands for diversity and variety.
Clerk Victim Counseling Center (a)
60% - 80% | Lucerne
In this versatile role, you are the first point of contact for people in stressful life situations. You ensure structured processes, keep an overview even in demanding moments, and make an important contribution to professional victim counseling.
Your tasks
- You welcome clients, provide telephone information, and refer inquiries to the responsible specialists.
- You handle accounting, check incoming invoices, and prepare them for payment.
- You write correspondence, applications, and cost approvals on behalf of the responsible social workers.
- You record police reports (Intake/SOHO) and open/archive client files.
Your profile
- Commercial basic education (B-profile)
- Several years of practical experience, ideally in social services
- High empathy and customer orientation combined with the ability to maintain professional boundaries
- Team-oriented, flexible, and reliable working style
- Interest in socio-political issues and administrative experience are an advantage
Health and Social Department
Social and Society Department
Steffen Debora
Team Leader Clerical Processing, Legal Service
+41 41 228 8684
https://disg.lu.ch/
Social and Society Department
Steffen Debora
Team Leader Clerical Processing, Legal Service
+41 41 228 8684
https://disg.lu.ch/
