Customer Advisor: Customer Service Direct Bank

20 May 2026
100%
Permanent position
Zürich

Job summary

Join Zürcher Kantonalbank's Direct Bank team in Zurich! Exciting opportunities await for newcomers and experienced professionals.

Tasks

Provide telephone advice on banking services and products.
Identify client needs and maximize potential solutions.
Improve processes and refer to appropriate specialists.

Skills

Completed commercial education with customer consulting experience.
Strong communication skills in German; other languages a plus.
Technically savvy with excellent multitasking abilities.

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About the job

80% - 100% | Direct Bank / Service Centre | Zurich | Entry-level, Experienced

The direct bank for private customers of Zürcher Kantonalbank is responsible for 630,000 customers and offers them the best solutions through excellent advice and dedicated support. Our nearly 80-strong team is the first telephone contact point for all financial concerns of our private customers.

Identifying potential is your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to meeting you.

Your tasks

Telephone advice to our customers on all services and basic banking products
Systematic identification of needs and exploitation of customer potential
Recognising optimisations in processes and services as well as triaging to the appropriate specialist departments
Looking after our customers with great dedication and passion
Demonstrating empathy and friendliness daily

Your profile

Completed commercial training
Experience in (telephone) customer advice, preferably in the banking sector
You have the ability to recognise customer potential and enjoy proactively finding suitable solutions
Technical affinity as well as pronounced multitasking ability distinguish you
Excellent oral and written communication skills in German
Foreign languages in Italian, French or Spanish are an advantage

Our offer

Mutual support and team spirit are highly valued by us
Central workplace location (Hardbrücke station) in the lively District 5 with very good transport connections and the possibility to work from home
Your career is important to us as an employer, which is why we support and accompany you on your path
Various events and internal networks offer you the opportunity to network quickly
Unique overall package with attractive base salary, variable remuneration and diverse additional benefits (such as public transport, sports, childcare, health insurance, and much more)

Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39