Clarification Specialist, Focus on Adults (80% - 100%)
Zürich
Key information
- Publication date:15 August 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join SVA Zürich as an Abklärungsspezialist (80-100%) and make a difference! Enjoy a supportive work environment with great benefits.
Tasks
- Engage with individuals, understanding their unique stories and needs.
- Conduct home visits to assess clients and gather necessary information.
- Prepare detailed reports and decisions based on findings and regulations.
Skills
- Commercial training with experience in social or health sectors required.
- Empathy and strong communication skills are essential for this role.
- Ability to remain calm and organized in unexpected situations.
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Clarification Specialist, Focus on Adults (80% - 100%)
A job as varied as life itself.
As a clarification specialist, you do not deal with impersonal "IV cases", but with real people and their individual stories and claims. You are often on the move, visiting our clients at home. There, you talk to them, listen carefully, and form an unbiased opinion about their situation. If necessary, you contact medical or legal authorities and carry out additional clarifications. You document your findings in well-founded reports and make decisions and rulings within the legal framework.
You can handle people.
You have a commercial basic education with professional experience in the social, medical, or health sector, or a medical basic education with commercial further training. Professional experience in the field of social insurance is an advantage. You are interested in people and approach them openly. In conversation, you are empathetic without being overwhelmed by difficult fates. You respond to surprising situations with a clear head and good arguments. You enjoy writing and do so with style, and you appreciate being able to plan and organize your work independently.
We offer you a lot.
The SVA Zurich is the competence center for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich's main station. The fact that our more than 1000 employees are above average satisfied has good reasons: a meaningful activity, good social benefits, and a respectful culture. Do you want to develop professionally and personally? You are warmly welcome with us!
Learn more about SVA Zurich at www.svazurich.ch/erleben.
Further information
For more information, please contact Daniela Heinzer, Process Manager, phone 044 448 57 16, or our HR co-responsible, Chiara Hüppi, phone 044 448 81 21, who will be happy to assist you.
