Front Support Employee (m/f/d)

About the job

Front Support Employee (m/f/d)

What can you expect?

What we offer you

A team that sticks together
Trust, appreciation, and mutual support matter to us. We help each other, share our knowledge, and celebrate successes together.
Room to shape things
We value people who take responsibility, contribute ideas, and actively drive things forward.
Development with perspective
Your professional and personal development is important to us. That is why we specifically support you in further training.
Attractive conditions
5 weeks of holiday, a 40-hour week at 100%, mobility allowance, attractive discounts, and other benefits are part of our package.

Your mission

Solving complex issues simply
You independently handle demanding business cases such as KESB mandates, pension orders, deaths, associations, condominium owners' associations (STWEG), and other complex customer constellations. You assess the respective constellations independently and ensure a concrete and efficient processing while complying with regulatory requirements.
The expert in the background
You support our customer advisors and clients with questions regarding accounts, cards, payment transactions, e-banking, as well as pension and vested benefits solutions, ensuring professional processing.
Service that inspires
You are a reliable contact person by phone and administratively and find pragmatic solutions with high service quality.
Thinking ahead instead of just managing
You question the status quo, identify optimisation potentials, and contribute ideas that advance us as a bank.

What do you bring?

Your profile

Experience
You have several years of practical experience in front support or middle office at a Swiss bank and have independently handled complex business cases. You are very familiar with regulatory requirements and banking-related issues. Experience in the Raiffeisen environment or in a comparable role at a Swiss retail bank is an advantage.
Expertise
You bring broad banking knowledge in retail banking and handle demanding issues confidently, structured, and independently. Knowledge in areas such as estates, pension orders, KESB cases, associations, or STWEG structures is advantageous.
Education
You have completed a banking commercial apprenticeship EFZ. Further training in the banking sector is an advantage.

Your character
Professionally skilled
You enjoy sharing your knowledge with others, support colleagues with professional questions, and actively contribute your experience to everyday work.
Positive
You approach challenges with a positive attitude. You focus on solutions, think along, and remain calm even in hectic situations.
Committed

We foster a family-like environment

Cooperative values are our cornerstones: Together. For each other. They shape our collaboration and how we treat one another. The informal "du" culture creates personal closeness and equality across all levels.

We live diversity and equal opportunities

We promote different perspectives, experiences, and skills in our teams. This diversity makes us special and contributes decisively to our success.

We support personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and specifically support our employees – with a diverse internal education offer and a cost contribution for external training.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages with banking products, various shopping discounts with third parties, and above-average retirement provisions.

Do you have questions?

For content-related questions about the position:

Florian Furrer
Head of Front Support
+41 (61) 4062280

For questions about the application process:

Simone Logo
HR Manager
+41 (61) 7252603

We look forward to your online application

About us