Clerk: Service Management TGM, 100%

Zürich Altstetten

Key information

Publication date:22 September 2025
Workload:100%
Place of work:Zürich Altstetten

Job summary

Join ISS as a Sachbearbeiter:in Servicemanagement TGM, 100%! Be part of a dynamic team dedicated to creating optimal work environments.

Tasks

Handle technical queries from internal and external clients effectively.
Analyze data using Facility Management systems and Microsoft Office.
Manage internal order processing for key customers efficiently.

Skills

Completed training as a Technical Kaufmann/-frau or equivalent.
Strong customer service orientation with excellent communication skills.
Ability to work independently with determination and assertiveness.

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Clerk: Service Management TGM, 100%

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.

Business Support is regarded by our internal and external customers as a competent contact point for all matters of facility management. As a specialist unit for Technical Building Management, you check, analyze, and advise the respective stakeholders on all questions related to building technology.

For this versatile and exciting task, we are looking for a responsible professional with high initiative to support service management in Technical Building Management, starting immediately or by arrangement.

Your main tasks:

- You process technical inquiries from our internal and external customers
- You evaluate data using facility management systems and Microsoft Office programs
- You handle internal order processing for our most important customers
- You prepare offers and invoices
- You conduct correspondence with our branches at home and abroad
- You monitor and document the progress of customer orders
- You assist in preparing documents for meetings and training sessions

Your profile:

- Completed training as a Technical Clerk with a federal diploma or commercial basic education with a strong interest in technology or technical basic education with proven commercial experience
- Strong customer and service orientation
- Very good German skills, spoken and written
- Knowledge of a second national language (French or Italian) is an advantage but not mandatory
- You convince with a friendly, service-oriented personality
- You have a healthy assertiveness

Ready for us? We are ready for you.

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.