SERVICE CENTER COLLABORATOR 80%

About the job

SERVICE CENTER COLLABORATOR 80%

ELCO is the leading provider of heating solutions with first-class service aimed at meeting consumer needs throughout the entire lifecycle of its systems and products.

Consulting, products, systems, and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers, and solar energy, installing over 1.7 million heating systems across Europe.

Since 1928, ELCO has been a leading European brand offering smart solutions and technologies designed to meet the needs of all types of residential and commercial projects, ensuring maximum energy savings.

Responsibilities:

• Handle telephone and written service requests from customers, condominium administrators, installers, and service technicians (repairs, commissioning, complaints, etc.)
• Carefully analyze customer needs, ask targeted questions, and schedule or modify appointments accordingly
• Conduct proactive and attentive conversations in case of complaints, always aiming to promote customer satisfaction
• Plan interventions and coordinate the commissioning process and partial renovations
• Update scheduled interventions weekly
• Manage and update the plant database

Requirements:

• High school diploma or professional apprenticeship with a federal certificate of competence (AFC), preferably in a commercial field
• Good knowledge of the MS Office package, affinity with technology and heating
• Excellent communication and negotiation skills
• Solution, process, and results-oriented
• High customer orientation, ability to work under pressure and in a team
• Good knowledge of the German language (level B2); additional languages are a plus

What we offer:

• Responsibility and autonomy in a collegial and open work environment
• State-of-the-art employment conditions
• Two days of "Smart Work" per week
• Above-average social benefits
• Online language courses for language skills development
• Modern infrastructure designed for an efficient and comfortable work environment

Have we sparked your interest? Please send your application online including a cover letter, curriculum vitae, and diplomas. Incomplete applications or those sent by mail or email will not be considered.

We are committed to respecting the principle of equal employment opportunity for all people, offering an accessible, welcoming, and inclusive work environment in compliance with legal obligations.

ELCO is the leading provider of heating solutions with first-class service aimed at meeting consumer needs throughout the entire lifecycle of its systems and products.

Consulting, products, systems, and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers, and solar energy, installing over 1.7 million heating systems across Europe.

Since 1928, ELCO has been a leading European brand offering smart solutions and technologies designed to meet the needs of all types of residential and commercial projects, ensuring maximum energy savings.

Responsibilities:

• Handle telephone and written service requests from customers, condominium administrators, installers, and service technicians (repairs, commissioning, complaints, etc.)
• Carefully analyze customer needs, ask targeted questions, and schedule or modify appointments accordingly
• Conduct proactive and attentive conversations in case of complaints, always aiming to promote customer satisfaction
• Plan interventions and coordinate the commissioning process and partial renovations
• Update scheduled interventions weekly
• Manage and update the plant database

Requirements:

• High school diploma or professional apprenticeship with a federal certificate of competence (AFC), preferably in a commercial field
• Good knowledge of the MS Office package, affinity with technology and heating
• Excellent communication and negotiation skills
• Solution, process, and results-oriented
• High customer orientation, ability to work under pressure and in a team
• Good knowledge of the German language (level B2); additional languages are a plus

What we offer:

• Responsibility and autonomy in a collegial and open work environment
• State-of-the-art employment conditions
• Two days of "Smart Work" per week
• Above-average social benefits
• Online language courses for language skills development
• Modern infrastructure designed for an efficient and comfortable work environment

Have we sparked your interest? Please send your application online including a cover letter, curriculum vitae, and diplomas. Incomplete applications or those sent by mail or email will not be considered.

We are committed to respecting the principle of equal employment opportunity for all people, offering an accessible, welcoming, and inclusive work environment in compliance with legal obligations.

Bedano, CH, 6930