Digital Solution Specialist (m/w/d)

SteelcoBelimed is a global leader in infection control and life science solutions, formed in 2024 through a joint venture between Steelco Group (part of Miele Group) and Belimed (part of Metall Zug Group). Headquartered in Zug, Switzerland, the company specializes in advanced cleaning, disinfection, and sterilization technologies for healthcare, pharmaceutical, and laboratory applications. With manufacturing facilities in Italy, Switzerland, and Slovenia, SteelcoBelimed delivers innovative, reliable, and customer-centric solutions to clients worldwide.

Are you an enthusiastic and versatile ICT professional with broad interests and strong communication skills? Can you effortlessly switch between conversations with end users and in-depth technical discussions with IT departments? Then we’re looking for you to join our Global Digital Support team!

How will you contribute to SteelcoBelimed?

As an ICT professional within our organization, you will work in a dynamic and socially relevant environment in the medical sector. You’ll be responsible for analyzing and resolving complex issues, diving deep into technical details. Thanks to your analytical skills, you can quickly identify the root of a problem and provide structural solutions. You’ll serve as a point of contact for both users and technical teams, bridging the gap between these two worlds. With your proactive attitude and natural enthusiasm, you contribute to smooth collaboration and a reliable ICT environment.

Responsibility:

Project execution of SteelcoBelimed Digital Solutions on customer site (planning, implementation and handover)

Coordinate and solve technical support cases in a customer-oriented manner according to service escalation levels local and cross border

Coordinate maintenance and software updates activities with relevant stakeholders according to SLA

Assist in SLA creation, tender and offering process with local service organization and Regional Business Owner

Act as an SteelcoBelimed Digital Solution ambassador internal and external

Reporting and participation at Complaint Case

Coordination and participation in service escalation cases

Technical training for customers and internal stakeholders for SteelcoBelimed Digital Solutions

Participation and support in product presentation (Agile Release Train and weekly sprint demos) and further developments

Travel and field sales:

Local (regional) approx. 40%

International approx. 10%

What you need to succeed

Experience:

Experience as IT Supporter advantageous (Windows, Linux, applications, network)

Knowledge and experience with SteelcoBelimed products or willingness to learn

Experience interpreting technical literature

Very good user skills in Windows applications (Office, network tools, server environment)

Experience in customer support and technical training is a plus

IT affinity

IT/Networking/Windows/Skils – Linux skills is a plus

Confident use of PC and standard office applications

Technology & Processes

Good knowledge of general healthcare and CSSD specific tools and working practices or willing to learn

Project coordination and alignment with internal and external stakeholders

Structured solution search using the technical documentation and software tools

Personal qualities & Work environment

A true all-rounder: flexible, eager to learn, and stress-resistant

Clear and effective communication, both with end users and technical colleagues

Strong analytical thinking and a solution-oriented mindset

Outgoing personality, able to inspire and energize others

Willingness to travel regularly within the Benelux and occasionally beyond

An awareness of the high demands regarding security, reliability, and privacy that come with working in the medical sector

Languages

Dutch mother tongue

B1, Intermediate level in English

French is a plus

Please note: the candidates should be located in Benelux.

What we offer

At SteelcoBelimed, we're shaping the future of infection control and life science through innovation and collaboration. As a global leader in sterilization and disinfection solutions, we offer a dynamic environment where excellence is at the core of everything we do. What we offer:

Work with purpose: Contribute to cutting-edge solutions that make a meaningful difference in healthcare facilities worldwide.

Global collaboration: Work alongside talented professionals from diverse backgrounds in a supportive, international setting.

Professional growth: Engage in impactful projects from day one and grow professionally while making meaningful difference. We offer training and growth opportunities within a strong growing organization.

Inclusive culture: Be part of a company that encourages teamwork, and fosters a culture of empowerment and accountability.

Fair compensation: A competitive salary with additional benefits.

Join SteelcoBelimed and be part of a forward-thinking organization dedicated to innovation, excellence, and making a real impact in the world of healthcare.

If you recognize yourself in this career proposition, we look forward to receiving your CV via the link below.