Co-Manager: Customer Centre (70-100%)

About the job

Our commitment to buildings really makes sense. We protect what matters and are there when it counts. With us, you are more than welcome to take responsibility, help shape things, make a big impact, develop yourself, and simply be yourself. Welcome to the GVB team.

Co-Manager: Customer Centre (70-100%)

What you achieve with us - your meaningful tasks

Together with your co-manager partner, you shape the future of our customer centre and take responsibility for an experienced team. You can expect plenty of scope for creativity, short decision-making paths, and the opportunity to drive change in GVB's core business.

Specifically, you are responsible for:

• Ensuring customers receive competent initial advice, their concerns are resolved as directly as possible or forwarded to the right departments.
• Setting priorities and ensuring a balanced workload and high service quality within your team.
• Leading and developing your employees, providing guidance, and creating space for personal responsibility and collaboration.
• Together with the team, driving standardisation, automation, and new ways of working, and further developing the customer centre.

What distinguishes you - this is our wow

• You bring experience in customer service or in the operational management of a service team. You are experienced in leadership and enjoy sharing responsibility.
• You manage performance and service quality based on key figures and make clear decisions even in demanding situations.
• You question the status quo, enjoy change, and inspire your team for new processes and ways of working.
• You think across customers and departments, communicate clearly, and find clever solutions together with others.
  

What we offer you - your benefits with a wow effect

This role offers you the opportunity to shape a central task of our core business with high visibility and impact.

• Truly excellent flexible working
• Full coverage of accident and daily sickness benefits insurance
• Preferential conditions on insurance products and your own pension fund with an attractive contribution model
• Attractive mortgages for owner-occupied property
• Generous support for further training
• Discounted mobile phone subscriptions, PubliBike subscription and REKA card with bonus

Where you get involved - here works your future team

Behind every building is a story. The story of the people and animals who live there. Around 550 employees, three companies, under the umbrella of the GVB Group.

GVB Services AG ensures that customers receive flawless service. It is the operational heart of the GVB Group. Here, customer orientation is combined with expertise and digital products. The Operations Center area is the central point of contact. Customer concerns are handled here, insurance processes are managed and continuously developed - efficiently, digitally and customer-oriented.

You will find us in Ittigen (BE), ten minutes from Bern Wankdorf.

Our employees are our wow. Will you soon be one of them?

The GVB world is on a first-name basis. This starts already with your application. We welcome every application but can only consider online applications.