Luzern
Yesterday
Member Advisor
- Publication date:22 October 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Luzern
Job summary
Join Unia, Switzerland's largest union with 180,000 members. Contribute to fair working conditions and a social Switzerland.
Tasks
- Advise members on labor and social insurance law inquiries.
- Handle administrative tasks and support members with documents.
- Conduct promotional calls to engage with members effectively.
Skills
- Completed commercial training (EFZ/EBA) required; customer dialogue training preferred.
- Strong service orientation and ability to handle challenges.
- Excellent communication skills in German; other languages are a plus.
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About the job
Unia is the largest trade union in Switzerland. With our approximately
180,000 members and 1,200 employees, we are committed to fair
working conditions and a social Switzerland. This dynamically and successfully.
Would you like to stand up for a good cause? Let's get to know each other.
Strengthen our team in Individual Member Support in Lucerne or Zug for the Competence Center Telephony immediately or by arrangement as
Member Advisor 100%
What you will do
As a member advisor in the Competence Center Telephony, you are responsible for advising members on questions related to labor and social insurance law as well as answering simpler legal questions. You mainly support our members by phone. You are the first point of contact for our members. In addition to various administrative tasks, you conduct promotional conversations and assist our members in filling out various documents.
What you bring
- Completed commercial training at EFZ/EBA level is a prerequisite
- Training as a Customer Dialogue Specialist is an advantage
- Several years of professional experience in a similar role is an advantage
- Experience in a call center
- Experience in social insurance law is an advantage but not a must
- Resilience and ability to learn, planning and organizational talent
- Very high service orientation, very good in dealing with customers even in difficult situations
- High communication and teamwork skills
- Very good German skills, spoken and written
- Very good Portuguese, Spanish, or Italian skills
What we offer
At Unia, you will enjoy progressive working conditions and
good social benefits. We support part-time work. This also includes being able to balance work and family. In addition, we promote your development potential. Look forward to an appreciative, collegial, and lively environment.
Are you interested?
Then we look forward to receiving your complete electronic application dossier with a meaningful motivation letter.
Your questions about the position will be gladly answered by the regional manager Giuseppe Reo via
Email at: giuseppe.reo@unia.ch.
