BACK OFFICE CLERK 100% (m/f)

11 February 2026
100%
Permanent position
Vilters

Job summary

Join ELCO as a Sachbearbeiter Backoffice 100% in Vilters! Enjoy a supportive environment with great benefits.

Tasks

Act as a liaison between customers and service teams.
Process maintenance contracts and customer inquiries efficiently.
Handle administrative tasks and customer complaints diligently.

Skills

Completed commercial education, ideally with a trainer course.
Strong communication skills in German; additional languages a plus.
Team-oriented, service-focused personality with independent work style.

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About the job

BACK OFFICE CLERK 100% (m/f)

ELCO offers premium heating solutions with first-class service aimed at fulfilling our customers' wishes throughout the entire lifecycle of products and heating systems.

The focus is on excellent advice as well as convincing products and heating systems.

ELCO has been a leader for decades in burner, condensing, and solar technology and is represented across Europe with 1.7 million installed heating systems.

Since 1928, ELCO has been a leading European brand offering intelligent solutions and technologies tailored to the needs of private and commercial projects, ensuring maximum energy savings.

Your tasks:

Hub between our customers and the service teams
Recording maintenance contracts
Processing written and telephone customer inquiries
Administrative tasks such as correspondence, credit notes, address changes, etc.
Creation and processing of maintenance contract offers
Handling customer complaints
Supervision of commercial apprentices

What we wish for:

Completed commercial basic training, preferably trainer course
Confident communication in German, other languages (Italian or French) an advantage
Outgoing, communicative personality with an independent working style
High team spirit and service orientation
Experience in customer service and complaint handling
SAP knowledge is an advantage

Your opportunity:

You have the chance to strengthen a cheerful and motivated team with your personality. You can expect a responsible, varied, and communicative role in an internationally active company. You will find a pleasant working environment with modern infrastructure and attractive benefits.

Please submit applications exclusively online.

Dossiers received by email or post will not be considered.

We are committed to the principle of equal employment opportunities for all people by providing an accessible, welcoming, and inclusive working environment in accordance with legal obligations.