Senior Service Technician (m/f/d)

About the job

Senior Service Technician

100% | Start immediately or by arrangement | Area of operation: German-speaking Switzerland

We are looking for you!

Are you an experienced technician with a passion for technology, customer contact, and independent work? Do you like taking responsibility, think solution-oriented, and appreciate varied assignments with demanding customers?

Then you are exactly right with us!

Who are we?

ionair ag, based in Lucerne, has been a world leader since 1993 in the development, manufacture, and distribution of innovative and energy-saving systems for sophisticated solutions in the fields of comfort climate, air disinfection, and odour neutralisation.

To strengthen our team, we are looking immediately for a committed and experienced Senior Service Technician.

Your tasks

• You are our competent contact person and the face of Ionair AG to our customers.
• You independently manage an assigned customer portfolio throughout Switzerland.
• You plan and carry out maintenance work and repairs on our systems.
• You undertake installations and commissioning at our customers’ sites.
• You analyse technical faults and independently develop suitable solutions.
• You reliably document your service assignments and work in our CRM system.
• You actively contribute with your experience to high service quality and customer satisfaction.

What you bring

• Completed technical basic training, ideally in the field of electrical engineering, HVAC, building technology, or a comparable discipline.
• Several years of professional experience in technical customer service or field service.
• Sound technical knowledge and a pronounced ability for independent problem solving.
• Enjoyment of direct customer contact and a professional appearance towards a demanding clientele.
• High personal responsibility, reliability, and a structured way of working.
• Good German language skills, spoken and written.
• Passion for technology, flexibility, and willingness to take responsibility.
• Enjoyment of a varied activity with travel within the German-speaking part of Switzerland.

What we offer you

• A responsible and varied role at an internationally active niche player.
• Much independence and scope for design in your daily work.
• Modern working conditions and performance-based remuneration.
• 5 weeks’ holiday and 16 paid public holidays.
• Paid meals during off-site assignments.
• An exciting technical environment with innovative products and international customers.
• Short decision-making paths and the opportunity to contribute your own ideas.

Interested?

Would you like to bring your technical experience to an innovative company and become part of our success story?

We look forward to receiving your complete application documents via the application portal of jobs.ch.

Mr Michael Heiz

Head of Customer Service

Ionair AG, Lucerne