Contact Center Agent (all genders)

About the job

Contact Center Agent (all genders)

Aadorf 60-100%

Join the Griesser team! Since 1882, we have been pioneers shaping the sun protection industry and creating favorite places – inspired by the sun. With Swiss quality, we are represented as an internationally active family business in 20 countries.

Become part of Griesser and help us create the perfect balance of sun and shade. Here your new professional chapter begins.

Your area of responsibility

• Handling telephone and written customer inquiries in German and Italian or French
• Providing information and targeted forwarding to the responsible contacts
• Coordinating technical deployments in cooperation with our teams on site
• Following up on open tasks and completing administrative duties
• Ensuring high customer satisfaction

What we offer

• Personal & professional development: Diverse training and development opportunities
• Work-life balance: 40-hour workweek, flexible work models, and various part-time solutions
• Security & future: Comprehensive insurance packages, own pension fund, daily sickness/accident insurance
• Rest & leisure: At least 23 vacation days, 9 guaranteed holidays, 16 weeks maternity leave, and 3 weeks paternity leave
• Financial benefits: Budget-friendly staff restaurant in Aadorf, annual Reka allowances, and preferential conditions on Griesser products

What you bring

• Confident German skills as well as very good Italian or French skills (mandatory)
• High quality standards in dealing with customers
• Excellent communication skills and genuine joy in service
• Confident handling of IT tools and CRM systems
• Willingness for flexible scheduling during increased inquiry volume (seasonal)
• Advantageous: Completed basic training, experience in customer service or contact center, and experience with Microsoft 365

We look forward to meeting you.

Your contact person is Danielle Roth, HR Business Partner, +41 58 822 42 20.