Generalist in Customer Service 60 - 100 %

Gümligen

Key information

Publication date:19 August 2025
Workload:60 – 100%
Place of work:Gümligen

Job summary

Join Valiant, a leading Swiss financial service provider, dedicated to simplifying life. We're seeking team members to enhance simplicity together.

Tasks

Handle written inquiries via email or our E-Banking portal.
Manage customer requests independently and conduct online account openings.
Perform phone clarifications with clients on compliance issues.

Skills

Commercial education or equivalent experience, preferably in finance.
Excellent German skills and good French knowledge preferred.
High flexibility in switching communication channels and tasks.

Is this helpful?

Simplifying together. Because life is full of possibilities. And at the same time has become complex. That is why we are looking for employees who drive simplicity forward together with us.

You will

process written inquiries received by email or via our e-banking portal
independently record, check and complete customer inquiries as well as carry out online account openings
conduct telephone clarifications with customers, including on compliance-related topics
flexibly assist in other communication channels as needed

You bring

a commercial education or equivalent professional experience, ideally in the financial sector
very good German skills in spoken and written form as well as ideally good French skills
high flexibility to switch communication channels depending on the situation and to step in in various areas of responsibility
digital affinity, precise working method and the ability to set priorities and ensure high quality even under high workload

Questions about the application process

Ms. Sonja Brechbühl will be happy to provide you with information.

About us

Valiant is an independent Swiss financial service provider operating exclusively in Switzerland. It offers private customers and SMEs a comprehensive, easy-to-understand range of financial services. Valiant is locally anchored in the following 15 cantons: Aargau, Basel-Landschaft, Basel-Stadt, Bern, Fribourg, Jura, Lucerne, Neuchâtel, Schaffhausen, Solothurn, St. Gallen, Thurgau, Vaud, Zug and Zurich. In addition, it is present throughout Switzerland thanks to innovative digital services. Valiant has a balance sheet total of 37.5 billion Swiss francs and employs over 1100 employees – including over 70 trainees.