Customer Advisor* Educational Offers

About the job

You combine customer advice with sales success: As the first point of contact, you advise interested parties on our educational offerings, handle enquiries conclusively and actively contribute to the success and utilisation of our courses with your commitment.

Important notes: The Customer Service Centre is staffed Mon-Fri from 08:00-19:00 and Sat from 08:00-12:00.

What you achieve

• You are the first point of contact for participants and interested parties who contact the Klubschule by phone or email
• With your strong customer and sales orientation as well as your broad expertise, you help to fill our classes
• You are responsible for the direct and conclusive handling of all customer enquiries and act as the internal interface to other departments
• Professional handling of complaints within your own area of expertise is also part of your duties
• You regularly manage our team mailboxes, reservation lists and waiting lists

What you bring

• Education: Completed basic or further education
• Field: In the commercial sector or a similar basic training (e.g. Customer Dialogue EFZ)
• Professional experience: Experience in customer service, ideally in the education sector
• Strong customer orientation, a high level of service understanding as well as teamwork and resilience
• Accurate, structured working method with the ability to think networked as well as excellent written and oral communication skills
• Challenging advisory discussions motivate you, and you identify with the mission to accompany people on their educational path
• German (C1)
• English (B1)
• French (ADVANTAGEOUS)

What we offer you

• Mobile phone subscription: Discounted business conditions for private mobile phone subscription
• Sports and fitness offers: Cost participation in subscriptions to various leisure and fitness facilities of the Migros Group
• Diverse further education offer: Generous offer of free internal training, free participation in selected courses (national languages and health courses) and financial contribution to the overall course offer.
• Central workplace: Central locations with excellent public transport connections
• Occupational pension: Very attractive pension fund with above-average employer contribution
• Training and further education: Cost contributions to specific job-related training and further education

Recruitment process

• Submit application documents
• Pre-selection of applications
• Time-delayed video interview
• Interview with HR & specialist department
• Technical interview
• Offer & contract issuance (digital)

Contact
Ms Nicole Meillaud
Talent Acquisition Partner
+41585689906

Apply via WhatsApp.

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