Head Markets Application Support Zurich 100% (f/m/d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

At Julius Baer the Markets Division is looking for a new Head of Markets Application Support Zurich. Markets Technology aims to strategically develop, strengthen and align the software engineering expertise within the Markets division covering Execution, Sales and Trading.

Do you want to shape the future? We are looking for an experienced and inspiring role model to lead our Markets application support team in Zurich. In this position, you will report to the Head Global Markets Application Support based in Singapore with the mission to build and shape the team in Zurich and support the team head to build a globally efficient team that provides first class application support service to the division.

This senior position enables you to communicate and interact with senior business and IT stakeholders, as well as to define, shape and execute the global Markets application support strategy. You will be visible across all levels of business, IT and various business locations.
The role calls for a strong understanding of software development lifecycle with exposure to DevOps delivery model and expertise in technology operational support.

YOUR CHALLENGE

• Establish a strong application support function in Zurich within the Markets Division and position Julius Baer as an employer of choice through hiring best-in-class talents

• Position Global Markets Application Support as the first go-to team for all support requests and enquiries

• Manage effective and progressive relationship with all stakeholders and users of applications owned by the division

• Develop best of class and industry proven processes to enable effective and efficient management of incidents, issues and requests within an Agile and DevOps setup

• Provide first level and where appropriate basic second level application support

• Through effective tracking and management of incidents and issue propose and raise bug fixes and requirements to the change delivery teams to improve processes and applications being supported

• Support management with regulatory and management reporting requirements

• Lead and continuously develop team members with the right cultural, skills and knowledge to enable them to perform at the highest level

YOUR PROFILE

• Passionate about technology with a “can do” attitude and entrepreneurial spirit in getting things done in a fast-paced environment of continuous change

• Have a service and client centric personality and attitude

• A strong believer and advocate of cross location teams and have a global mindset

• Willingness to work from office on a hybrid basis and amendable to work in shifts

• Natural and inspiring leader with strong change, people management and decision-making skills

• Proven experience in leading high performance application support team operating at global level

• Good understanding of financial products, trading, execution, and sales processes within a banking environment

• Have an appreciation and experience of distributed client server application architecture

• Technically strong in Windows, Unix and databases with confidence in writing complex SQL queries

• Bachelor of Software Engineering, computer science or comparable graduate-level degree, or equivalent combination of education and experience

• Business fluent in written and spoken English. Spoken German is beneficial

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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