Der Burgerspittel im Viererfeld
Bern
10 hours ago
Head of Resident Administration (a) 80 - 100 %
- 23 May 2026
- 80 – 100%
- Permanent position
- Bern
About the job
At Burgerspittel in Viererfeld and Bahnhofplatz, we place great value on a good working atmosphere and foster an open interaction between employees and residents. Do you want to not only manage but actively develop and shape a central hub function throughout the entire resident cycle? In this responsible leadership role, you will take charge of the resident administration for both locations and the reception at Viererfeld. With your sense of service quality, structure, and impact, you ensure professional occupancy management and reliable administrative support for our residents and their relatives.
Working at Burgerspittel – we commit with warmth and professionalism
Head of Resident Administration (a) 80 - 100 %
from 1 September 2026 or by arrangement
These are your tasks
- Overall responsibility for the professional, personnel, and operational management of resident administration and reception
- Ensuring efficient, needs-based occupancy management throughout the entire resident cycle (management of interested parties, admissions and discharges)
- Organisation and conduct of viewings as well as competent advice to interested parties, residents, and their primary relatives
- Management and maintenance of the list of interested parties as well as ensuring correct master and movement data management
- Ensuring a high level of service and quality in administration including timely, appropriate correspondence with internal and external stakeholders and responsibility for proper archiving
- Guaranteeing a high level of service and quality in all administrative matters as well as responsibility for proper archiving
- Active participation in management meetings and involvement in cross-departmental coordination and development
- Ensuring timely, complete, and appropriate correspondence with internal and external stakeholders
This is what distinguishes you
- Completed vocational training in a commercial field supplemented by further training in social insurance (e.g. social insurance specialist with federal diploma)
- Several years of leadership experience in a similar professional environment or the motivation to specifically build this up
- Excellent service and customer understanding as well as enjoyment in dealing with diverse stakeholders
- Structured, forward-looking working style and the ability to maintain an overview even in complex situations
- Strong communication skills, empathy, and confident handling of challenging conversation situations
- Very good German language skills in spoken and written form, French skills advantageous, as well as very good user knowledge of MS Office and affinity for administrative IT systems
What you can look forward to
- You will work either in Viererfeld, in close proximity to Bern city centre, or at Burgerspittel at Bahnhofplatz. Your workplace is very well accessible by public transport. Additionally, a free parking space is available when working in Viererfeld.
- You will be supported financially and with time credits for training and further education. You can also develop personally in everyday work; we will accompany you in this.
- You benefit from supplementary pension fund contributions, to which we contribute 60%. We have our own solid pension fund, fully cover your premiums for accident and daily sickness benefits insurance, and pay a childcare allowance.
- We appreciate your commitment and support your rest periods. We take your needs into account whenever possible and reward short-notice duties and special assignments. You also have the option to increase your holiday entitlement through holiday purchase
Questions about the position
Thomas Burkhardt
Head of Central Services, Deputy Director
+41 31 307 66 64
Burgerspittel is the elderly care institution of the Burgergemeinde Bern. In a dignified setting, we offer care and support as well as numerous hospitality services for around 190 elderly residents. We cultivate a warm welcome culture and treat employees and residents openly and appreciatively.
The Burgergemeinde Bern is a corporate body according to the Bernese cantonal constitution and commits itself to the common good according to its means. It promotes and contributes to the welfare of people in the areas of culture, nature, social affairs, and science. It finances this work for the benefit of the public from its asset income and employs around 800 staff.
