Junior System Engineer (L1 / L2) 100% (w/m/d)

About the job

Expersoft Systems AG is a leading software company in the field of portfolio and wealth management. Expersoft focuses on the analysis and development of innovative solutions in the financial services sector and distributes its products worldwide.

For the IT department, we are looking for a professionally experienced and motivated personality at our headquarters in Steinhausen with immediate effect or by appointment as Junior System Engineer (L1 / L2) 100% (w/m/d).

Your Role

We are looking for a Junior System Engineer (L1/L2) to support daily IT operations and provide technical assistance to employees. This role is ideal for someone at the beginning of their IT career who wants hands-on experience with end-user support, workplace technology, and basic system administration in a corporate environment.

Your Key Responsibilities

• Provide first-line and basic second-line IT support primary via ticketing system or phone, email, Teams, and in person
• Troubleshoot issues related to Windows 11, Microsoft 365, user accounts, and standard business applications
• Support onboarding and offboarding processes (user access, equipment setup, account configuration)
• Assist with workstation and device management using endpoint management tools (e.g., Intune)
• Support hardware setup and maintenance (laptops, desktops, printers, peripherals)
• Handle basic user access administration (Active Directory / Entra or similar)
• Troubleshoot connectivity issues (Wi‑Fi, LAN, VPN)
• Employee training (Phishing simulations & quarterly trainings)
• Perform routine IT operational checks (devices, security status, backups, IT assets)
• Maintain documentation and update the knowledge base
• IT Facility management (coordinating hardware maintenance, setting up workplaces, visual controls)
• Cooperate with senior engineers and L2/L3 teams on escalated issues

Your skills and experience

• Initial experience or strong interest in IT support (L1 or junior L2 level)
• Good knowledge of Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Willingness to work hands-on with hardware and peripherals
• Basic experience with ticketing systems is an advantage
• Basic knowledge of PowerShell or Linux is a plus
• Good communication skills, customer-focused mindset, and attention to detail
• English language proficiency
• Motivation to learn and grow in areas such as systems, hardware, and IT infrastructure

Your benefits

• A varied range of tasks in a motivated team
• A position of responsibility in an international environment
• Modern working environment and flexible working hours
• Attractive employment conditions and development opportunities

Is this your new challenge? You can expect an exciting and challenging job in a dynamic environment. We are looking forward to receiving your complete application documents.