Eloquent Customer Service Representative: Basel and Home Office 80-100%

About the job

Are you a language talent, resilient and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

We are Callpoint - an owner-managed Swiss call centre - and we care for our employees and customers with passion and commitment. With us, you have finally arrived.

• You handle customer concerns, orders and complaints by phone and convince with your competence
• You process written customer enquiries and emails flawlessly
• You look after a wide range of Swiss and international customers
• Working hours from Monday to Sunday between 07:00 and 22:00 in shift work

• Fluent Swiss German and Italian in spoken and written form
• French and English as additional languages in spoken and written form are desirable
• Good PC skills are a requirement
• You are looking for a hybrid working model in which you can also work from home after the probation period
• A clean criminal record and debt collection register extract are required for employment

• Pleasant working atmosphere, thorough training and individual support
• Attractive employment conditions according to the collective labour agreement of the contact centre industry
• After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
• Extra allowance: CHF 100.-/month (at 100% workload) for each additional mastered national language (FR/IT/EN)
• Start 16 November 2026, work percentage 80 - 100% possible
• After the induction phase (probation period) home office is possible

Have we piqued your interest? Then I look forward to your online application!

If you have any questions, Marion Sägesser is available at 058 201 15 88 or at marion.saegesser@callpoint.ch to assist you.