CRM Automation Manager (m/f/d), 80-100%, Zurich / hybrid
- 12 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
With passion and team spirit, we at Sanitas drive innovations that actively and sustainably shape the future of health insurance. So that we can provide our customers today and tomorrow with exactly the support they need in terms of health.In this central and interdisciplinary role in the Lead Management & CRM team, you bring fresh impulses to the technical development of our CRM/CX application and our lead management and together with us take our automated customer communication to the next level.
CRM Automation Manager (m/f/d), 80-100%, Zurich / hybrid
What you will achieve:
- Responsibility for cross-departmental CRM/CX implementations and technical development of processes
- Design, implementation, monitoring and optimisation of communication, campaign and lead processes in the CRM/CX environment
- Ensuring data quality, target group selection, process standards and quality assurance
- Management of data flows, interfaces, automations and technical system dependencies
- Contact person for technical CRM/CX topics as well as participation in projects for the evaluation and transformation of new customer engagement and lead management solutions
Why you will succeed:
- In addition to a successfully completed university degree with a business or technical focus or a comparable further education, you bring proven experience in the technical implementation of CRM/CX processes, automations, data flows and interfaces
- You convince with your strong conceptual skills, combined with sales know-how as well as market- and customer-oriented thinking
- A high level of implementation strength as well as your intrinsic motivation to independently take up topics and drive them forward operationally complete your profile
- You communicate fluently in German, both orally and in writing; any additional language is a plus
What you can count on:
With around 900,000 customers, Sanitas is one of the largest health insurers in Switzerland. In our modern and flexible working environment, you will further develop your skills.
- Flexible annual working time model with at least 5 weeks of holiday
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
Simply apply
At Sanitas, we all use first names. We would therefore like to maintain this informal culture throughout your application process.
When applying, you only upload your CV and certificates. Instead of a cover letter, we look forward to your answers to our questions in the online application tool. Starting date is by arrangement.
We would like to fill this position without the support of external recruitment agencies.
