Reservation Agent (m/f/d), Winter Season, December 2025 - March 2026

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is much more than a luxury hotel – it is a refuge where nature, culture, and luxury merge in perfect harmony to create a true feeling of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we are proud to offer a welcoming atmosphere that is both exclusive and familiar.

Our team is the heart of our success. We create a working environment where motivated and talented people come together to shape unforgettable guest experiences. Discover our current career opportunities below and take the next step in your professional career with us. 

Reservation Agent (m/f/d), Winter Season, December 2025 - March 2026

Main Responsibilities

• Ensuring an outstanding guest experience and embodying our values: authenticity, precision, and attention to detail
• Competent handling of all reservation inquiries by phone and email – including advice on room categories and offers
• Creation and follow-up of individual offers; professional handling of modifications and cancellations
• Active up- and cross-selling of relevant hotel services to increase guest satisfaction and occupancy
• Precise and responsible management of all booking data in the PMS (Protel)
• Close coordination with Front Office, Revenue Management, and Housekeeping for optimal planning and ensuring smooth operations
• Efficient and solution-oriented handling of guest complaints as well as prompt problem resolution before and during the stay

Your Profile

• Proven experience in luxury hospitality, mandatory in a 5-star (superior) hotel
• Completed training in hospitality or comparable qualification
• Excellent knowledge of English as well as at least German or French; additional languages are a plus
• Confident handling of PMS systems such as Protel and MS Office
• Confident, discreet, and empathetic communication at the highest level
• Strong service mentality, professionalism, and personal commitment to perfection
• Resilience, flexibility, and independent working – even during high guest volumes
• Well-groomed appearance, teamwork skills, and loyalty to our values

Why You Should Join Us

At The Alpina Gstaad, we place great value on providing our employees with an inspiring environment just like our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees/trainees
• Individual training programs – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterized by respect, team spirit, and excellence, where every achievement counts